Job Details

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Account Success Manager (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,800 - 2,500 USD/month depending on experience

Schedule: Monday - Friday, 40 hours within business hours Pacific Time

Our Client:

Our client is a fast-growing digital advertising agency specializing in performance marketing for automotive dealerships and e-commerce brands across the United States. Their team focuses on data-driven strategies that help partners increase leads, sales, and overall digital performance through channels such as Google Ads, Meta, SEO, analytics, and marketing automation.

They operate in highly competitive automotive markets, delivering customized strategies tailored to each client rather than one-size-fits-all solutions. The agency partners with dealership groups and automotive brands nationwide to drive measurable business results through digital marketing, advanced analytics, and innovative campaign strategies.

Job Overview:

The Customer Success Manager / Account Manager will serve as the primary point of contact for a portfolio of automotive dealership clients. This is a highly client-facing role focused on building long-term relationships, ensuring client satisfaction, and driving strong marketing performance across digital channels.

This role requires a strong combination of relationship management, digital marketing knowledge, strategic thinking, and performance analysis. The ideal candidate has experience working with automotive dealerships, understands key dealership marketing metrics, and is comfortable managing multiple accounts in a fast-paced agency environment.

Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned dealership and e-commerce clients
• Build strong relationships with client principals, general managers, and marketing stakeholders
• Ensure high levels of client satisfaction and retention
• Lead bi-weekly and monthly client calls, presenting performance reports and actionable insights
• Respond promptly and professionally to client communications

Internal Collaboration

• Act as the bridge between clients and internal marketing teams
• Work closely with specialists across Google Ads, Meta, SEO, and creative
• Ensure campaigns are executed accurately and delivered on time
• Communicate client goals, feedback, and priorities to internal teams

Account Growth

• Identify opportunities to expand services within existing accounts
• Support upsell initiatives across additional media channels, SEO, and marketing automation
• Contribute to long-term client growth and retention strategies

Qualifications, Skills, and Key Competencies

Required:

• Previous experience in a digital marketing agency environment
• Proven track record managing client relationships or accounts
• Strong understanding of digital marketing channels (Google Ads, Meta Ads, SEO, analytics)
• Excellent communication and presentation skills
• Ability to manage multiple client accounts simultaneously
• Strong analytical and problem-solving skills
• Highly organized with strong attention to detail

Preferred:

• 3+ years of experience in the automotive industry
• Experience working with automotive dealerships or automotive marketing
• Familiarity with dealership CRMs and automotive marketing platforms
• Experience presenting marketing performance to dealership leadership
• Knowledge of GA4, Google Ads, Meta Ads Manager, and reporting dashboards

Benefits

• Paid time off (vacation, sick leave, holidays)
• Performance-based bonuses tied to new accounts and account growth
• Opportunity for professional growth within a rapidly expanding agency

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your application CANNOT be considered without a voice or video recording. It must be at least 30 seconds long and in English. Submissions in any other language or missing a recording will be automatically disqualified.

Mandatory Knockout Questions
Each application includes knockout questions designed to verify minimum qualifications required by the client. If you answer "NO" to any of these, you will be immediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply to no more than three jobs and only if you fully meet the listed qualifications. Applying to roles you don't qualify for will not improve your chances and may affect future applications.

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All important updates will be sent via email, so be sure to check your inbox and spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!