Job Details

Description

Our law office is growing fast, and we're searching for a full-time legal intake specialist to help us succeed! You'll serve as the compassionate voice of our law firm, fielding inbound calls from prospective clients in their time of need, screening and surveying for potential cases, assisting our current clients in connecting with our attorneys, and helping our attorneys manage their meetings. If the thought of coming to work every day and making a positive impact on clients' lives excites you, start your application today!

Responsibilities

• Explain the Firm's process for intake and engagement
• Evaluate prospective client inquiries and phone calls, analyzing their case fit and making sure they feel seen and heard
• Coordinate awareness initiatives and foster relationships with other attorneys alongside the marketing team in order to help grow our prospective client base
• Manage attorney schedules, including prospective client consultations, to foster caseload growth
• Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files
• Take charge of various office tasks such as email correspondence, document management, data organization, and research to make sure our firm is running at peak efficiency

Qualifications

• Previous customer service or sales experience preferred
• High school diploma or GED is a requirement; Bachelor's degree is a plus
• Solid data entry, spreadsheet management, and computer skills
• Full familiarity with the Microsoft Office suite, with advanced Excel proficiency
• Strong ability to communicate eloquently and empathetically a must