Job Details

CSR I

Job Category: Customer Service

Requisition Number: CSRI0006230

Posted: March 18, 2026

Full-Time

On-site

Duer Carolina Coil, Greer, SC 29651, USA

Job Details

Description

ESSENTIAL DUTIES & KEY RESPONSIBILITIES:

• Act as the primary point of contact for customers regarding orders, inquiries, samples and issue resolution
• Manage customer purchase orders and releases accurately.
• Ensure the proper part number revision on the customer order matches the system.
• Keep track of open order report. Check with production and purchasing on status of open orders.
• Serve as backup support for other Customer Service Representatives during absences
• Be the liaison between production, sales, engineering, and purchasing.
• Enter ASN's on customer websites and/or communicate shipment information with the customer.
• Back up the quoting department with entry of RFQ's and sending quotes to the customer.
• Enter and track quality reports, ensuring proper documentation and internal communication.
• Additional duties as required by Supervisor/Management

SKILLS & COMPETENCIES:

• Must have excellent organizational skills.
• Self-starter.
• Attention to detail.
• Competency in Microsoft Office Programs.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Excellent & professional verbal and written communication skills.
• Punctual and dependable.
• Perform all duties & responsibilities in a professional manner.
• Treat others with respect.
• Ability to work independently or in a team environment.
• Respond quickly to customer and internal demands in a time-sensitive environment.

Education

Preferred

High School or better.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.