Job Details

Staff Management | SMX, a leading provider of custom designed staffing solutions, has immediate opening for Remote Customer Support Representatives with our premier client in Indianapolis, IN. This is a full time position with a strong focus on customer service.

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

Perks & Benefits

• Casual Dress Code
• Weekly paychecks
• Direct Deposit or Cash Card pay options
• Medical / Dental Insurance
• Sign on Bonus (Restrictions Apply)
• Referral Bonus (Restrictions Apply)
• $16.00 - $17.00/Hour
• Bonuses are per eligibility requirements

Employment Type & Shifts

• Full Time
• Temp to Hire
• Temporary or Contract
• 1st Shift

Job Responsibilities

• Demonstrate basic knowledge of product and product features for assigned brand
• Demonstrate basic knowledge of internal processes and system tools
• Manage customer service interactions by providing accurate and efficient resolution to incoming requests via phone, email, and/or the client's online portal
• Meet all service level agreements as assigned
• Utilize and manage appropriate ERP business systems
• 6+ months of customer service
• Experience in a fast paced, collaborative, team environment
• MS Outlook & Excel experience
• Excellent verbal and written communication skills
• PO Management experience preferred but not required

Associate Requirements

• HS Diploma or GED
• Background Check
• Drug Test
• Must be at least 18 years old

The hourly rate for this position is anticipated between $16.00 - $16.00 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at home.

SIMOS is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at or 1-8 TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs. xywuqvp

Remote working/work at home options are available for this role.