Job Details

Company:

Mitsubishi Performance Polymers Division

Job Description:

Customer Service Representative

Be the trusted connection between our customers and our operations

Are you someone who thriveson organization, communication, and making things happen?

We're looking for a Customer Service Representative who enjoys being at the center of the action-coordinating orders, solving problems, and ensuring customers receive outstanding service from order placement through delivery and payment.

In this role, you'll be the primary point of contact for customers , working cross-functionally with Sales, Marketing, Production Planning, and Logistics to deliver a seamless customer experience.

What You'll Do

As a Customer Service Representative, you'll manage the full order lifecycle while building strong relationships with customers and internal partners:

• Serve as the main liaison between customers, warehouses, logistics providers, and internal teams

• Manage customer orders from receipt through shipment, including order entry and revisions

• Coordinate promised ship dates and reschedule shipments or import volumes as needed

• Address customer inquiries and complaints, partnering with internal teams for resolution

• Coordinate import/export logistics, including NAFTA documentation

• Perform general administrative support tasks related to customer service and order management

• Occasionally visit customers when required

• Support additional responsibilities as assigned by the department manager

What We're Looking For

Education

• High School Diploma required

• Associate's Degree preferred

Experience & Skills

• 1-3 years of experience in customer service or customer relations

• Proven ability to work cross-functionally with teams such as Manufacturing, Sales, and Supply Chain

• Strong multitasking skills in a fast-paced environment with tight deadlines

• Excellent interpersonal and relationship-building skills

• Highly organized with strong planning and documentation abilities

• Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and Teams

• Experience with SAP or SAP S/4HANA is a plus

• Comfortable working with international contacts and processing import orders

• Strong written and verbal communication skills, including explaining technical issues clearly

• Demonstrated attention to detail, integrity, and accountability

• Self-directed, motivated team player who can also work independently

• Ability to train employees at various levels on policies and compliance

• Capable of acting as a leader or individual contributor depending on the assignment

The pay rate for this position is $20/hr. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.