Job Details

Senior ServiceNow Field Service Management (FSM) Developer

Our client, a leading organization in their sector, is currently seeking a Senior ServiceNow Field Service Management (FSM) Developer to join their team. This is an excellent opportunity for a seasoned professional with deep expertise in ServiceNow development particularly in Field Service Management implementations and customizations. Need experience in the telecommunications industry.

Key Responsibilities:

• Design and implement comprehensive solutions using the ServiceNow FSM module.
• Customize and enhance FSM workflows, including dispatch logic and work order management functionalities.
• Configure mobile interfaces and develop features for technician scheduling and resource allocation.
• Integrate FSM with other ServiceNow modules (e.g., ITSM, CSM) and external third-party systems.
• Develop and maintain technical documentation, including design specifications and testing protocols.
• Troubleshoot and resolve issues related to FSM configurations, scripts, and custom code.
• Stay current with new features, capabilities, and best practices related to ServiceNow FSM.

Required Skills & Qualifications:

• A minimum of 5 years of ServiceNow development experience, with at least 2 years focused specifically on FSM.
• Strong understanding of FSM components, including work orders, dispatching, skills-based assignment, and mobile interface customization.
• Proficient in JavaScript and ServiceNow scripting (Business Rules, Client Scripts, UI Policies, etc.).
• Experience working with REST/SOAP web services and tools such as ServiceNow Studio, Flow Designer, and IntegrationHub.
• Familiarity with Agile or Scrum methodologies in software development.
• ServiceNow Certified Application Developer and/or FSM certification is a plus.