Job Details

Job Description

What Will You Be Doing? - Key Responsibilities

• Providing outstanding customer service while maintaining all safety protocols.
• Ensuring a smooth and efficient flow of customers in the reception area.
• Handling incoming phone calls,screening and responding to inquiries in accordance with National Vision standards.
• Interpreting managed care plans and retrieving required information from insurance providers as necessary.
• Delivering accurate and essential information about our services to customers.
• Efficiently scheduling and confirming appointments, follow-up visits, and classes.
• Organizing and filing patient records daily while preparing files for upcoming appointments.
• Checking on order statuses and informing customers of their orders and any delays.
• Maintaining a clean reception area stocked with necessary materials.
• Receiving, sorting, and distributing daily mail and deliveries while managing office supply inventory.
• Participating in scheduled team communication meetings to improve service delivery.

Are You the Right Fit? - Candidate Qualifications

• Prior experience as a Receptionist, Front Office Associate, or in a similar role is preferred but not required.
• 0-2 years of relevant experience or training is desirable.
• Familiarity with managing multiple phone lines is a plus.
• Exceptional customer service and strong communication skills are essential.
• Excellent organizational skills and attention to detail are a must.

Education: High School Diploma or equivalent.

Additional Information

At National Vision, we recognize the value of hard work and offer competitive compensation, bonus opportunities, and a comprehensive benefits package designed to support you and your family both now and in the future.

Our Benefits Include:

• 401k retirement savings with company matching and stock purchase plans.
• Paid sick leave.
• Parental leave.
• Employee eyewear discount.
• College scholarship programs.

Focus on Professional Growth:

• Access to training programs and educational courses.
• A strong emphasis on internal promotions and career advancement.

At National Vision, you will gain more than just a job; you will embark on a fulfilling career with a supportive team and ample opportunities for growth. Join us today and clarify your path to success!

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.