Job Details

ESSENTIAL DUTIES & KEY RESPONSIBILITIES:

• Act as the primary point of contact for customers regarding orders, inquiries, samples and issue resolution
• Manage customer purchase orders and releases accurately.
• Ensure the proper part number revision on the customer order matches the system.

• Keep track of open order report. Check with production and purchasing on status of open orders.

• Serve as backup support for other Customer Service Representatives during absences

• Be the liaison between production, sales, engineering, and purchasing.
• Enter ASN's on customer websites and/or communicate shipment information with the customer.
• Back up the quoting department with entry of RFQ's and sending quotes to the customer.

• Enter and track quality reports, ensuring proper documentation and internal communication.
• Additional duties as required by Supervisor/Management

SKILLS & COMPETENCIES:

• Must have Excellent organizational skills.
• Self-starter.
• Attention to detail.
• Competency in Microsoft Office Programs.
• Ability to prioritize tasks and manage multiple responsibilities simultaneously.
• Excellent & Professional verbal and written communication skills.
• Punctual and dependable.
• Perform all duties & responsibilities in a professional manner.
• Treat others with respect.
• Ability to work independently or in a team environment.
• Respond quickly to customer and internal demands in a time-sensitive environment.

Equal Opportunity Employer
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