Job Details

As a Customer Service Representative, you are the frontline support for our local waste management operations. You will serve as the primary point of contact for residential and commercial customers in the Piedmont area, providing high-quality assistance by handling service inquiries, resolving billing issues, and ensuring our environmental solutions meet the needs of the community. This role requires a blend of problem-solving, empathy, and administrative precision in a fast-paced environment.

salary: $17.5 - $18 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

Key Responsibilities

• Customer Support: Manage a high volume of inbound calls and emails regarding waste collection schedules, service changes, and missed pickups.
• Problem Resolution: Actively listen to customer concerns, research issues, and provide accurate solutions to ensure a "one-call" resolution whenever possible.
• Logistics Coordination: Communicate with "on-the-road" drivers and dispatchers to relay instructions and confirm that special pickups or missed stops are completed.
• Account Management: Enter new residential subscriptions, process payments, and update commercial service agreements in the database (Tower system).
• Administrative Tasks: Assist with month-end billing, process refunds for approval, and maintain organized digital and physical customer files.
• Sales Support: Identify customer needs and recommend additional services or equipment (like roll-off containers) that better suit their requirements.

Skills

Basic Software Skills (2 years of experience is required)

Telephone Etiquette (2 years of experience is required)

Active Listening (2 years of experience is required)

Communication (2 years of experience is required)

Call Center (2 years of experience is required)

Qualifications

Years of experience: 2 years

Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.