Job Details

As a Full Time Assistant Customer Service Supervisor, you will play a crucial role in leading a team of up to 120 associates within the Customer Service Department, which includes cashiers, baggers, customer service clerks, and accounting office personnel. Your main responsibilities will involve supporting the Department Manager with the overall management and coordination of these teams.

Your key duties will include:

• Performing floor monitoring tasks to ensure high standards of customer service are maintained.
• Conducting interviews, training, and onboarding of new associates.
• Planning, assigning, and directing work to optimize operational efficiency.
• Providing constructive feedback and appraisals to enhance performance.
• Addressing customer complaints and resolving issues promptly.
• Ensuring compliance with all Customer Service Store Visit Audit and Loss Prevention standards.
• Offering immediate coaching to associates who require support.
• Fulfilling duties of customer service clerks, accounting associates, cashiers, and baggers as necessary.

To thrive in this role, you should possess:

• Strong commitment to delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• A proactive approach to engaging with the community and participating in local activities.
• Flexibility to manage multiple tasks and work effectively under pressure.
• Patience when interacting with associates and customers.

This position requires a high school diploma or GED, with one to three years of experience in a related field, or an equivalent combination of education and experience.

Additionally, successful candidates will have:

• Proficiency in reading and writing English, and effectively presenting information.
• Familiarity with HT Internet software, email, inventory, spreadsheets, and word processing applications.
• Basic mathematical skills for handling monetary transactions and measurements.
• The ability to apply common sense in problem-solving and task execution.

Training includes completing company orientation, customer service training, technical skills for customer service roles, and department manager training.

Physical demands include standing, walking, lifting up to 25 pounds regularly and up to 40 pounds occasionally, as well as bending and reaching. Reasonable accommodations will be considered.

Work environments may vary, with exposure to humid conditions, moving mechanical parts, and moderate noise levels.