Job Details

ADMINISTRATIVE SERVICES COORDINATOR
The Town of Pendleton is seeking an organized, people-focused, and motivated Administrative Services Coordinator to help lead our front-line administrative and customer service operations. This is an exciting opportunity for someone who enjoys improving processes, supporting a team, and making a positive impact on the community every day.

In this role, you'll serve as a key member of the Administration Department-helping ensure smooth operations, accurate billing, excellent customer service, and efficient internal coordination. If you thrive in a fast-paced government environment, enjoy problem solving, and are ready to be a go to resource for staff and residents, we'd love to meet you!

To view the position profile, please visit Pendleton Administrative Services Coordinator

PRIMARY RESPONSIBILITIES

• Supervises Customer Service Representatives, scheduling, assigning tasks, monitoring performance, and providing training and feedback.
• Assists with oversight of billing operations, including reviewing billing reports, monitoring account accuracy, and supporting staff in resolving discrepancies.
• Provides administrative and clerical support including filing, correspondence, scheduling, and data entry.
• Reviews meter data, billing entries, and customer account updates prepared by Customer Service Representatives.
• Helps ensure timely preparation and distribution of utility bills, coordinating with staff to meet billing deadlines.
• Assists with processing invoices, receipts, purchase orders, and financial documentation.
• Manages business licensing activities and entry of Hospitality Tax remittances. Monitors that businesses submit Business License Tax and Hospitality Tax in a timely manner.
• Supports reconciliation of utility billing activity with financial records.
• Supports payroll processing activities, including collecting time and verifying documentation.
• Provides customer service at the front and oversees staff handling customer concerns, payment schedules, and billing questions.
• Supports collection processes by monitoring delinquent account reports and ensuring staff follow established procedures.
• Helps maintain departmental records, databases, and document management systems
• Assists in preparing materials for audits, meetings, and departmental projects.
• Supports recruitment processes by scheduling interviews, preparing onboarding packets, and coordinating communication.

QUALIFICATIONS FOR CONSIDERATION
Education & Experience

• Bachelor's degree in Business, Accounting, or a related field preferred.
• Three (3) years of administrative or clerical experience, including one (1) year in customer service or billing.
• Supervisory experience preferred, or an equivalent combination of education and experience.

Skills & Competencies

• Strong knowledge of office operations, data entry practices, and general accounting principles.
• Familiarity with utility or service billing processes is a plus.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and Microsoft Teams.
• Ability to learn and utilize the Town's software systems.
• Excellent communication-both written and verbal.

COMPENSATION
The salary range at the time of hire is expected to be between $58,000 - $70,000. The salary offered will be commensurate with experience. The Town offers comprehensive benefits to complement the salary provided to staff.