Job Details

Title: After-Sales Service Engineer (System)

Report to：After-Sales Service Department Manager

Location: Greer, South Carolina

Main Responsibilities

1. Technical Services and Emergency Support

• Provide guidance and support for equipment installation, electrical system commissioning, and final acceptance testing at major project sites.
• Provide on-site/remote electrical technical support for major project sites and define repair plans.
• Respond to emergency service calls, rapidly diagnose and resolve deep-level electrical technical issues such as electrical component anomalies/malfunctioning to minimize system downtime

1. Technical Breakthrough and Business Support

• Serve as the company's internal after-sales technical advisor, providing remote/on-site technical support and solutions for complex issues encountered by frontline after-sales service engineers.
• Lead or participate in root cause analysis for major after-sales issues and draft detailed technical reports.
• Coordinate internal resources to provide strong technical support for frontline after-sales service teams.
• Build and maintain strong technical trust relationships with key clients, understand their underlying needs, and provide expertise if needed.
• Collect and report product quality information and customer potential requirements to enhance product design and market strategies.
• Participate in technical evaluations for new product development projects to ensure product designs fully internalize historical lessons learned, thereby guaranteeing the robustness of the final product.

1. Team Mentoring and Knowledge Sharing

• Systematize and document field-encountered technical issues, contributing to the development and refinement of technical service manuals/training materials, and troubleshooting guides.
• Serve as a mentor for junior/mid-level after-sales service engineers, enhancing the overall technical capabilities of the after-sales service team through on-site guidance, case studies, and technical training.
• Develop/optimize standard operating procedures and fault code databases.
• Organize and lead internal technical workshops to share the latest technology trends and best practices

Qualifications and Requirements

• Bachelor's degree or higher in Mechanical Engineering, HVAC, or related fields
• Minimum 8 years of experience in commercial/central air conditioning system design and/or after-sales technical support, including at least 3 years in a technical expert or team lead role.
• Be proficient in the principles, construction, and control logic of large chillers, with foundational knowledge of industrial PLCs.
• Possesses outstanding independent troubleshooting and diagnostic capabilities, with proficiency in utilizing various diagnostic tools.
• Strong communication skills and customer service orientation, with the ability to clearly explain complex technical issues to clients and non-technical personnel.
• Demonstrate strong teamwork spirit and leadership potential, with a willingness to share knowledge and mentor others.
• Outstanding technical documentation and presentation skills.
• Ability to thrive in a fast-paced, high-energy, and dynamic work environment. Demonstrate strong ability to work under pressure.
• Proactive and self-driven, capable of maintaining high efficiency with minimal supervision.
• Curiosity and enthusiasm for learning new knowledge and technologies, with a commitment to improving professional skills and overall competency.
• Outstanding interpersonal skills with strong ability to work independently and communicate effectively with cross-functional teams.
• Ability to work in a cross-cultural environment and adapt to both multiple stakeholders with diverse cultural backgrounds.
• Passion in startup environment for long term achievement is desired.
• High level of integrity, confidentiality, and attention to detail.
• Ability to adapt to occasional overtime and urgent business travel assignments.

About Airsys

At Airsys, we develop innovative and pioneering cooling technologies for not just the next generation, but the next century. We're reshaping the cooling industry so critical systems work uninterruptedly, with maximum capacity, and in an environmentally responsible manner. We provide a wide range of cooling solutions, including Medical, Data Center, Telecom, Semiconductor Manufacturing, and Energy Storage.

Our Mission is to sustain the critical infrastructure our modern society relies on by promoting efficient, reliable, and ecological cooling solutions.

EEO Disclaimer

Airsys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position.

Background Check and Drug Screen may be required.