Job Details

As a Full-Time Key Holder, you will play a pivotal role in creating an outstanding in-store experience while embodying Boot Barn's Mission, Vision, and Values. Your expertise in sales and customer service will be essential in engaging with customers and supporting store partners. This position offers you the opportunity to partner with the leadership team to drive activities that exceed sales goals, foster team development, and assist with operational procedures.

At Boot Barn, we prioritize community, collaboration, and belonging. Our culture is built on support, innovative ideas, and celebrating achievements together. Join us in making a positive impact as we strive to offer a piece of the American spirit with every handshake.

KEY HOLDER DUTIES

• Foster a customer-focused environment to build lasting relationships.
• Become knowledgeable about our product categories and effectively communicate features and benefits to customers.
• Meet and exceed measurable goals, including transaction metrics.
• Stay informed on current merchandise promotions and advertisements.
• Maintain high merchandising standards and assist with store maintenance.
• Process merchandise efficiently while monitoring and replenishing stock.
• Handle sales transactions accurately at point-of-sale registers.
• Seek development opportunities by partnering with the leadership team.
• Complete all opening and closing procedures in line with company standards.
• Adhere to all local, federal, and state laws, as well as company policies.
• Perform additional duties as assigned by management.
• Exemplify high-quality work, attendance, and appearance.

QUALIFICATIONS

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organization skills.
• Availability to work varied shifts, including nights, weekends, and holidays.
• Flexibility to work extended hours as necessary.
• Up to 10% travel to support local stores as needed.

COMPETENCIES

• Business Acumen: Understand store operations and key performance drivers to enhance business performance.
• Conflict Management: Professionally address conflicts to foster communication and resolution strategies.
• Customer-Centric Approach: Promote a customer-first culture through exemplary service behaviors.
• Leadership & Team Development: Invest in team growth through clear expectations and consistent coaching.
• Strategic Thinking: Anticipate future challenges and opportunities to support the company's vision and mission.

PARTNER BENEFITS & ADDITIONAL COMPENSATION OPPORTUNITIES

• Competitive hourly rate plus sales incentives and monthly bonuses.
• Merchandise discount of 50% off Exclusive Brands and 40% off third-party brands.
• Paid Time Off plan for year-round partners.
• Medical, Dental, Vision, and Life Insurance.
• 401(k) plan with company matching.
• Flexible schedules to support work/life balance.
• Opportunities for growth with the opening of 50+ new stores each year.

PHYSICAL DEMANDS & WORK ENVIRONMENT

• Standing, walking, and squatting for over half of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Capable of reading, counting, and writing accurately.
• Must be able to see, hear, and speak for communication.
• Work environment is clean, orderly, and complies with safety standards.
• Noise levels are moderate.

Boot Barn, Inc. is committed to providing equal employment opportunities to all applicants and partners, ensuring a diverse and inclusive workplace.