Job Details

Role: Azure Cloud Engineer

Location: Bellevue - WA

Type: Contract

ROLE DESCRIPTION

As a Service Engineer you will lead the troubleshooting and resolution of platform issues affecting customer services on the Azure Cloud Platform This includes diagnosing Azure Platform faults and mitigating service disruptions Youll collaborate with internal and external teams to ensure swift resolutions with a strong focus on customer satisfaction and teamwork

RESPONSIBILITIES

Possess a good understanding of the architecture of Azure Core components Compute storage and network

Configure and manage ing workflows to ensure timely response and resolutions

Respond promptly to s generated by monitoring systems investigate root causes and take appropriate actions to resolve or escalate issues in accordance with SLAs and best practices

Analyze and correlate telemetry from Azure signals to identify trends patterns and anomalies providing insights and recommendations for optimization and troubleshooting

Design implement and maintain monitoring solutions for all Azure services using Azure Monitor Azure Log Analytics Application Insights and other relevant tools and services

Identify opportunities and implement automation to resolve and reduce livesite incidents

Responsible for achieving agreed SLA targets

Understand customer needs and deliver great customer experience

Author and maintain functional and technical documentation Define and maintain processes and procedures for monitoring configurations incident reports troubleshooting procedures and best practices

Adapt to a diverse and changing environment

Ready to work on 24 x 7 support model no constraints no reservations

Mentor new engineers to bring them up to speed in the site reliability area

SKILLS

Must have skills

Graduate in computer science or equivalent degree

5 years of IT experience

More than 3 years of experience in enterprise level support for a largescale international customer

Possess good knowledge of both Power BI and Kusto Azure Data Explorer

Hands on experience in programming concepts and scripting abilities PowerShell or Python

A good knowledge of Power Automate related tools is optional

Excellent analytical and troubleshooting skills

Strong problemsolving skills

Communicate and collaborate effectively in English Excellent written and verbal communications skills are a must

Skills

Mandatory Skills : Azure BLOB,Azure Infra Services,Azure Monitor,Azure API Management,Azure Database Service,Azure AKS