Job Details

Are you passionate about pets and providing exceptional customer service? Join our team as a Pet Care Customer Support Specialist, where your love for animals and dedication to service will make a difference in the lives of pet parents and their furry family members!

Company Overview:

Our Pet Resort is part of National Veterinary Associates ("NVA"), which operates over 1000 veterinary clinics and pet resorts. As a rapidly growing leader in the pet care industry, we are dedicated to cultivating our business and your career. This is an exciting opportunity to be part of a thriving company that shares our mission of "Pet Lovers Delighting Pet Lovers."

Position Overview:

We are looking for a self-motivated, team-oriented individual who understands the importance of delivering exceptional customer service. As a Customer Support Specialist, or Pet Host, you will be the first point of contact for our clients, creating memorable experiences for both pets and their owners. Your responsibilities will include assisting with check-in and check-out processes, scheduling reservations, and providing tailored service to meet our clients' needs.

A Day in the Life:

Arrive at work with enthusiasm, ready to greet our pet parents and their furry friends. You will manage our lobby and curbside service by welcoming guests, responding to inquiries, handling transactions, and, of course, interacting with adorable pets. Expect to take on a variety of tasks, from answering phones to ensuring cleanliness, all while embodying our playful and professional culture.

Responsibilities:

• Deliver outstanding customer service, ensuring all guests are treated with respect and kindness.
• Answer incoming calls and respond to voicemails and emails promptly.
• Manage the booking of boarding, grooming, and daycare reservations.
• Handle cash, check, and credit card transactions accurately.
• Build strong relationships with clients by remembering their names and pets.
• Gather and accurately input client and pet information into our systems.
• Collaborate closely with staff to address any client and pet concerns.
• Maintain knowledge of services to provide appropriate solutions.
• Ensure the facility meets cleanliness and safety standards.
• Act as a liaison between pet parents and veterinarians during emergencies.
• Contribute to a positive and supportive team environment.
• Adhere to all safety and operational protocols.

Qualities We Value:

• A genuine passion for animal care and safety.
• Strong customer service skills with the ability to manage emotional situations.
• Excellent communication skills, both written and verbal.
• Ability to multitask and pay great attention to detail.
• Reliability, punctuality, and adaptability to a varied schedule, including weekends and holidays.
• Physical capability to handle dogs of all sizes and perform necessary hygiene tasks.

Equal Employment Opportunity:

NVA Pet Resorts is an Equal Opportunity/Affirmative Action employer committed to fostering diversity. All qualified applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, age, national origin, disability, or any other protected status.

Work Schedule:

• Monday to Friday
• Weekend availability
• Holiday shifts

Supplemental Pay:

• Tips

Benefits:

• Employee discounts
• Paid training