Job Details

Relocation Management Consultant

Primary Function: The Relocation Management Consultant serves as the navigator and owner of the relocation process for his/her domestic/international assignees. You will provide subject matter expertise in relation to all assignment related issues. Your responsibilities may include administration of client's relocation policy/program, delivering expatriate compensated related services, counseling on best utilization of resources (i.e. language and cross-cultural); coordinating the shipment of household goods, destination services, expense management, etc. while ensuring customer and client needs are met in a timely, efficient manner through impeccable customer service.

Major Duties and Responsibilities:

• Provide single point of coordination for all phases of international assignment activities on behalf of client as outlined in contractual agreement. Provide impeccable customer service to assignee and his/her family.
• Coordinate and manage the delivery of Cartus's core products and services to assigned customers according to prescribed Cartus and client standards; manage vendors as dictated by client policy
• Counsel client contacts as to the best utilization on international or domestic assignment program benefits
• Demonstrate knowledge of Cartus's products and services in all interactions with client and customer
• Counsel client on compensation and tax benefits (i.e. COLA, housing allowance, hypothetical tax, and tax policy); partner closely with Compensation team to insure seamless service delivery
• Demonstrate knowledge/expertise in ongoing administration of expatriate compensation elements; maintain compensation update requirements as scheduled
• Proactively seek opportunities to resolve unique client concerns and needs; identify opportunities for enhancement to current client processes
• Ensure data integrity in all Cartus systems
• Maintain compliance with Cartus's corporate policies, programs and standards

Client Support:

• Work with Account Managers/Directors to continually partner with clients in order to fully understand their business, goals, strategies, and challenges and to propose effective solutions to meet them
• Participate in client meetings, documenting discussions, decisions, and action items as requested
• Assist File Set Up in the resolution of stuck files

Critical Dimensions:

• Customer Advocacy
• Strategic Thinking strong judgement/decision making skills
• Teamwork and flexibility
• Excellent communication skills
• Attention to detail
• Effective planning/organization skills
• Ability to work in high stress environment

Education/Experience Requirements:

• Bachelor's degree or equivalent work experience
• Minimum of 2 years related business experience in customer service or relocation field
• Experience working in an international customer service field a plus
• Bilingual and/or personal/professional expatriate experience a plus
• Expatriate/assignment compensation administration and tax experience a plus
• Strong, demonstrated, well-developed customer service skills
• Demonstrated analytical and process skills
• High level of accuracy and process orientation required
• Proven experience at project management and portfolio management required
• Computer literacy in MS Office required.