Job Details

I am a recruiting consultant with Artech, and I am hoping I can help you find the perfect next opportunity for your career goals. You could very well be happy in your present role but might be looking for a more challenging project or maybe you want to explore opportunities outside your comfort zone. I am currently recruiting for a Digital Enablement Manager - ServiceNow Modernization for one of our direct clients in the US. Below are the specs for the role:

Job Title: Digital Enablement Manager - ServiceNow Modernization
Work Location: Cleveland, OH (Remote)
Duration of Assignment: 8+ Months
Pay Rate Range: $60.00/hr to $65.00/hr on W2
Job Description:
Responsibilities:
• Lead ServiceNow modernization initiatives, ensuring successful transition of fulfillers and submitters to upgraded modules and workflows.
• Oversee digital enablement activities, including defining, developing, and executing resources required to support platform adoption.
• Coordinate with technical, product, risk, legal, and security teams to ensure alignment on platform transformation.
• Develop and execute communication strategies to drive awareness and adoption across impacted user groups.
• Maintain compliance with brand and governance standards while managing all enablement and OCM materials.
• Design and implement training programs tailored to ServiceNow modules, fulfillment processes, and new digital workflows.
• Engage stakeholders to ensure readiness for modernization changes and address training or capability gaps.
• Conduct impact assessments, track KPIs, and apply data insights to improve enablement outcomes.
• Act with integrity, professionalism, and personal responsibility to uphold the firm's respectful and courteous work environment.
Qualifications:
• Minimum five years of experience with digital enablement, OCM, or technology adoption initiatives.
• Strong experience with ServiceNow modules (e.g., ITSM, HRSD, CSM, Knowledge, Request/Workflow Management).
• Experience leading modernization or migration efforts within a large enterprise environment.
• Ability to create compelling communications and educational content.
• Project management experience with ability to manage multiple concurrent workstreams.
• Strong written, verbal, and presentation skills.
• Ability to engage and influence stakeholders at all organizational levels.
• Bachelor's degree preferred but not required