Job Details

Brio Primary Care Call Center Representative

Responsible for answering incoming calls for Brio Primary Care. Clearly communicating with and providing over-the-top customer service to all callers. Making sure our patients and callers feel connected and heard.

Essential functions:

• Answering all incoming calls promptly, efficiently and with compassion.
• Inviting, connecting, and partnering with our patients to help provide extraordinary patient care.
• Responsibilities including but not limited to scheduling appointments, answering informational questions accurately, and connecting callers with other departments as necessary.
• Efficiently multi-tasking, especially in times of high volume.
• Attending team development meetings, trainings, and quarterly one-on-ones with supervising Coordinator throughout the year.
• Other duties as assigned.

Requirements:

Qualifications:

• Minimum education requirement: High School Diploma or GED.
• Customer service experience required.
• Experience in a healthcare setting preferred.
• Expert computer skills and able to type 50 wpm.

Work environment and physical demands:

• Ability to sit at a computer terminal for long periods of time.
• Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for this position.
• Ability to travel up to 10% of the time.
• Ability to lift up to 20 lbs.