Job Details

Scheduling Coordinator

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.

To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company with offices in New York City; Greenville, SC; and Huntington Beach, CA is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.

The Scheduling Coordinator supports daily telehealth scheduling operations by ensuring accurate appointment booking, provider alignment, and patient access in accordance with established workflows and licensure requirements.

This role focuses on execution and process adherence, serving as a key operational partner to Clinical Operations, Sales, and Customer Support teams. The ideal candidate is detail-oriented, process-driven, and comfortable working in a fast-paced, metrics-based telehealth environment.

Responsibilities:

Scheduling Execution

• Schedule, reschedule, and manage patient appointments across specialties
• Ensure appointments are aligned with provider licensure, state coverage, and availability guidelines
• Follow established scheduling templates and workflows without deviation
• Identify and escalate scheduling conflicts, coverage gaps, or provider capacity concerns to the Team Lead
• Maintain accurate documentation within scheduling and EMR systems

Operational Support

• Support provider template updates and scheduling adjustments as directed
• Assist with new provider onboarding by implementing pre-built scheduling templates
• Monitor daily schedule changes and ensure appropriate coverage across territories
• Adhere to SLAs, patient wait time targets, and productivity expectations

Quality & Compliance

• Maintain strict adherence to company policies, SOPs, and HIPAA regulations
• Ensure patient demographic and appointment data is accurate and complete
• Participate in quality assurance reviews and corrective action processes as needed
• Escalate operational concerns appropriately and in a timely manner

Team Collaboration

• Collaborate with Sales, Customer Support, and Clinical teams to facilitate smooth patient onboarding
• Participate in team meetings and required trainings
• Accept coaching and feedback to improve performance and scheduling accuracy

Performance Metrics

• Meet established KPIs related to:
• Scheduling accuracy
• Productivity and volume
• Response times
• Schedule utilization
• Demonstrate reliability in attendance, punctuality, and workflow management