Job Details

Call Center - CSR - Hybrid

Elwood Staffing is hiring for qualified call center representatives in Greenville!

Our client provides healthcare support services focused on improving patient access, coordination, and overall experience. The team works in a fast-paced, service-driven environment, assisting patients through phone-based support and administrative processes while ensuring accurate documentation and compliance with established procedures. Emphasis is placed on professionalism, clear communication, and efficient handling of information to support high-quality customer service.

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:

• Medical/Vision/Dental/Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Call Center - CSR - Hybrid Details:

• Temp-to-Hire position
• $ 19.50 / hour
• Full Time work available
• First Shift (Monday through Friday from 09:00am to 06:00pm)

• Answer a high volume of inbound phone calls promptly and professionally
• Act as a primary point of contact for customers, providing accurate information and support.
• Listen attentively to customer needs, identify solutions, and resolve issues efficiently.
• Document all customer interactions, inquiries, and resolutions accurately in the system.
• Maintain a high level of customer satisfaction and uphold company service standards.

Call Center - CSR - Hybrid Qualifications:

Successful candidates must complete mandatory, full-time training.

Duration: Approximately 4 weeks in office

• Proven experience as a Customer Service Representative or in a related customer-facing role.
• Exceptional English language proficiency, both verbal and written.
• Strong data entry skills, including alphanumeric data entry, with a high degree of accuracy.
• Proficient typing speed and accuracy.
• Excellent communication and interpersonal skills, with a professional and empathetic phone demeanor.
• Ability to navigate multiple systems and quickly learn new software.
• Problem-solving abilities and a commitment to customer satisfaction.

• Applicant may be subject to a background check
• Pre-employment drug screen is required as a condition of employment

*A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire. We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.

We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.