Job Details

Job Title: Collections Analyst
Location: Greenville, SC 29607
Pay Rate: $30 - $32/hour
Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM
Hybrid: Monday/Friday Remote | Tuesday-Thursday Onsite

Job Overview

The Collections Analyst is a key contributor to Hubbell's Accounts Receivable function, supporting the company's most complex and high-value customer accounts. This role focuses on driving successful outcomes through data analysis, cross-functional collaboration, and process improvement while serving as a subject matter expert and thought leader within the organization. The position operates independently while aligning with departmental and corporate objectives.

Job Responsibilities

• Monitor complex, strategic, or at-risk customer accounts and assess receivables to prioritize collection efforts.
• Perform detailed account analysis to identify trends, root causes, and recurring issues impacting collections.
• Develop and execute solution plans to improve outcomes for both Hubbell and customers.
• Coordinate internal A/R resources to achieve collection objectives.
• Initiate, organize, and lead cross-functional meetings focused on issue resolution, process improvement, or training.
• Negotiate within assigned authority to resolve disputes with favorable outcomes.
• Manage accounts with complex requirements, including EDI transactions, international multi-currency accounts, and outsourced collections support.
• Monitor and support third-party vendors involved in A/R activities, providing training and issue resolution as needed.
• Respond to customer inquiries related to billing discrepancies and payment disputes.
• Serve as a subject matter expert for IT and A/R leadership, assisting with system testing, documentation, training, and requirements definition.
• Assist leadership with hiring, scheduling, or directing team resources when needed.
• Perform basic project management tasks as assigned.

Education & Experience

• 5+ years of experience in a large-scale Accounts Receivable or transaction-based accounting function ($500M+ annual sales).
• 2-4 years of commercial credit and collections experience in a large organization preferred.
• Bachelor's degree in Accounting or Business-related field preferred.
• Intermediate proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Demonstrated success in a goal-driven environment.
• Experience developing and maintaining procedures and policies.
• International transaction experience preferred, including tax, compliance, and multi-currency considerations.
• Experience working with IT on A/R system support (requirements gathering, testing, troubleshooting) preferred.
• Familiarity with enterprise accounting or CRM systems (SAP, Oracle).
• Familiarity with e-commerce and research tools (UPS, FedEx, Google, Bing).
• Experience with electronic transaction methods such as EDI, web-based procurement portals, and ACH/CTX.
• Ability to use standard office equipment including fax, scanner, copier, phone, and 10-key.

Benefits:
• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.