Job Details

Customer Service Representative

CSRs are responsible for the successful management of customer relationships that lead to meeting monthly office performance goals.

Essential responsibilities include:

• Superior customer service and relationship building
• Contacting and developing solutions with customers
• Accurately maintaining customer records
• Processing loan applications, customer payments, and loan closings
• Marketing and solicitation
• General support of the office manager and other staff to reach performance goals

Qualified applicants should have:

• Strong communication, organizational, and problem-solving skills
• Prior finance, retail, or sales experience
• Ability to work beyond standard weekday hours if necessary to meet business goals
• Basic computer proficiency
• High school diploma or equivalent
• Valid driver's license, reliable personal transportation

Monthly bonus incentives: All eligible customer service representatives have the opportunity to earn up to $1300 additional monthly bonuses based on office performance. Offices should expect to earn a minimum of $500 per month in bonus incentives.

About Kinsmith: Kinsmith Finance has been offering traditional personal loans since 1944 with many convenient locations serving customers in Alabama, Georgia, South Carolina, and Tennessee. Our emphasis is on delivering high quality professional and personal service, ensuring satisfaction with each customer experience, and maintaining the highest level of integrity and trust in all that we do. We continually seek customer service-oriented, positive, and motivated professionals to join our team. We understand that our past accomplishments and future achievements are directly connected to the individual successes of our people. We encourage team members to develop professional skills that can lead to advancement within the Kinsmith Organization or even to prepare them for their next adventure elsewhere!