Job Details

Dispatch/Customer Service Representative I

Rogers Group is currently seeking a Dispatch/Customer Service Representative I to work on site at our Carolina SMA, located in Greer, SC. Note: this is NOT a remote position. This position reports to the trucking supervisor on site. The successful candidate will have a strong work ethic, intuitive problem-solving skills and the drive to meet the organization's needs.

Job Details:

• Wages start at $21.00, Starting wage based on verifiable experience.
• Fulltime/Permanent
• Weekend work may be required
• Overtime may be available

Job Responsibilities:

• Provide friendly, professional, and thorough customer service
• Dispatch products and material for delivery
• Enter requisitions for purchase orders
• Process incoming invoices from vendors
• Promote team atmosphere at location and across the division
• Assist in processing paperwork for systems such as accounts payable, payroll, etc.
• Assist staff with customer service responsibilities
• May be called upon at the discretion of Managers to perform other duties

Qualifications:

• High school diploma required
• Prior experience with accounts payable, general accounting, and billing related tasks preferred
• Proficiency with Microsoft Office applications
• Excellent verbal and written communication skills are essential for interacting clearly and concisely with drivers, customers, and other key players involved in the process.
• Detail oriented with a high degree of accuracy with the ability to multi-task. Handling necessary documentation and maintaining accurate records, including deliveries and driver information, while ensuring compliance with transportation regulations and safety standards.
• Accuracy in record-keeping, route planning, and proficiency in Excel is a must.
• A good understanding of trucking industry operations, regulations (including Hours of Service regulations and Department of Transportation regulations), and best practices are important.
• Familiarity with transportation management software, GPS tracking systems, load scheduling, and other relevant technologies is advantageous.
• The ability to manage multiple trucks, schedules, and priorities in a fast-paced environment is crucial.

As a Rogers Group employee, you will have access to our competitive company perks, including:

• Medical, Dental, Vision Insurance plus Health Savings Account with annual company contribution.
• Company provided Group Life and Accidental Death & Dismemberment insurance.
• Retirement 401(k) with company contribution and match at one year of service.
• Company provided Short and Long-Term Disability.
• Paid Holiday's include Christmas shutdown between Christmas and New Years Day.
• Paid vacation is available after 180-day probationary period and accrued based on years of service.
• Annual performance-based merit increases.
• Career growth/advancement opportunities.

It is the policy of Rogers Group, Inc. to recruit, hire, and promote individuals based on demonstrated merit and qualifications. We are committed to providing a work environment that is free from discrimination, harassment, and retaliation as protected by applicable federal, state, or local laws.