Job Details

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Department of Radiation Oncology:

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Essential Functions:

- Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.
-Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
- Provides functional guidance to Office and Practice Assistants.
- In conjunction with Supervisor oversees daily activities of practice staff.
- May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Qualifications

• High school diploma or GED required.
• Office experience 3-5 years is required.
• Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details (if applicable)

Clinical Operations:

• Schedules: all patient consultation, follow-up and re-consultation appointments within ARIA and EPIC. Confirms patient appointments via phone and mail; and assists with patient questions.
• Coordinates and schedules interdepartmental brachy therapy procedures including trans-rectal ultrasound (TRUS), Coronary procedures, surface applicators, radio embolisms, (non-prostate) seeds cases, peripheral vascular HDR prostate, Endobronchial cases, simulations and pre-operative appointments as well as all volume studies. This entails aligning schedules for Radiation Oncologist, Physicists, Therapists, Nursing, outside department physicians, anesthesiologists, hospital admissions, pre-operative evaluations, and procedure/treatment rooms.
• Coordinates and participates in Brachytherapy team meetings and Chart Rounds as well as the information flow among treatment team (physics, therapists, nursing, and MDs).
• Reviews/verifies QA tasks in Care-Paths in ARIA. Scan consent forms and verify in ARIA prior to new start appointment. Coordinate Interpreters when necessary. Obtain charts from storage facility when necessary.
• Facilitates answering of incoming calls and messages, and triages calls appropriately to MDs and other key personnel as necessary. Screens calls for emergencies and makes appointments as needed making sure patients' needs are met.
• Obtains patient health information from outside institutions and confirms patients' appointments and referral information.
• Coordinates information flow among treatment team as needed. i.e. physics, therapists, nursing, and MD.
• Work on overall Brachytherapy Departmental initiatives and assists with training new personnel.
• Provides coverage for the BWH front desk when necessary.
• Other duties as assigned.

Remote Type

Hybrid

Work Location

45 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$19.37 - $27.71/Hourly

Grade
4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-###-####.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.