Job Details

In this product operations role, the leader is responsible for facilitating interactions between the product, sales, and operations teams. This role serves as the main day-to-day point of contact between these teams to manage tactical requests, solicit input, and implement strategic recommendations

Essential Job Functions (*=Non-essential tasks):

• Management of tactical product support, including implementing product changes, soliciting feedback, developing supporting materials, and resolving product issues
• Implementing changes in accordance with the strategic roadmaps developed by the product team.
• Ensuring new and existing products are properly integrated into OSV's operating systems by liaising with stakeholders to setup pricing, discounts, contracts, promotions, and other operational needs as they arise.
• Supporting development product management roadmaps.
• Other duties as assigned

Requirements:

Experience:

• Bachelor's degree and 5 years of professional experience or a combination of education and experience

Skills and Abilities:

• Strong problem solving and solution development capabilities
• Ability to make sound and logical judgments.
• Service oriented approach, flexible and proactive towards changing clients' needs
• Determination to reach challenging goals and create business opportunities
• Keep up to date with market trends and new developments utilizing information for business improvement
• Open and clear communicator
• Understands clients' needs
• Set goals and deadlines and plans to deliver effectively
• Recognize problems reacting quickly and effectively to resolve them
• Good understanding of the organization's goals and objectives.
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into issues and products as required.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment

Working Environment:

• Incumbent will work primarily in a remote or blended office environment with some travel
• Job function requires extensive work using a computer
• Responsibilities may require evening and weekend work in response to needs

Supervisory Responsibilities:

• None

(Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job.)