Job Details

Job Description:

• The Senior UX Program Manager will lead and support user experience research initiatives while collaborating with cross-functional teams.
• This role involves planning and executing end-to-end research studies, analyzing findings, translating them into strategic insights, and supporting the design process through workshops, storytelling, and continuous user engagement.

• bility to understand requirements at early and ambiguous stages and define research goals.
• bility to plan and execute generative and evaluative user experience research activities.
• bility to analyze competitive landscapes, stakeholder ecosystems, market forces, and industry trends.
• bility to identify appropriate research methods and conduct primary and secondary qualitative research.
• bility to write discussion guides, conduct interviews, and apply diverse research methods.
• bility to analyze research findings and translate them into actionable insights.
• bility to provide strategic perspectives for front-end innovation projects.
• Strong communication skills to present research strategies, methodologies, and insights.
• bility to collaborate with designers to co-create innovative solutions.
• bility to facilitate workshops, work sessions, and presentations.
• bility to create compelling research storytelling throughout the design process.
• bility to keep teams focused on user needs throughout all stages of design.

• 1-3 years of qualitative design research experience.
• Experience working in a fast-paced environment with varied projects.
• Experience driving tangible outcomes in a qualitative design capacity.
• Experience in usability testing, heuristic evaluation, task analysis, surveys, persona creation, journey mapping, and field research.
• Experience with usability studies, contextual inquiry, survey methods, and co-creation workshops.
• Experience using AI tools in the research process.

• Understand requirements in early and ambiguous phases and define research goals.
• Plan and execute generative and evaluative user research studies.
• Perform analysis of competitive landscapes and industry trends.
• Conduct interviews, surveys, and other qualitative research methods.
• Translate insights into frameworks, recommendations, and strategic design opportunities.
• Communicate research findings to stakeholders and cross-functional teams.
• Facilitate workshops and assist with design and client presentations.
• Maintain research storytelling throughout the design process to keep teams aligned with user needs.

• portfolio highlighting research work, contributions, and learnings.

• Strong understanding of research methods and usability techniques.
• bility to design surveys, write discussion guides, and analyze data.
• Strong analytical and communication skills.
• Knowledge of qualitative and quantitative research tools.
• bility to apply research methods appropriately during product development.

• Master's or Bachelor's degree in psychology, behavioural science, anthropology, human-computer interaction, or related design discipline.