Job Details

Patient Service Representative

We are looking for a dedicated patient service representative to join our team in Greenville, South Carolina. This position involves providing exceptional service to patients through effective communication and skilled administrative support. As a contract to permanent opportunity, this role offers the potential for long-term career growth in the healthcare industry.

Responsibilities:

• Manage a high volume of inbound and outbound calls, averaging 6080 daily, while maintaining professionalism and empathy.
• Deliver outstanding customer service by addressing patient inquiries and resolving concerns promptly.
• Perform accurate data entry to maintain up-to-date patient records and information.
• Coordinate and schedule appointments efficiently to meet patient needs.
• Work collaboratively in an office environment to ensure seamless daily operations.

Requirements:

• Proven experience in patient scheduling or related administrative roles within the healthcare sector.
• Strong ability to assist patients with registration and service inquiries.
• Exceptional communication skills, both verbal and written, to interact effectively with diverse individuals.
• Previous experience in a call center or customer service environment, handling high call volumes.
• Familiarity with healthcare systems and processes, including patient registration.
• Detail-oriented with excellent organizational skills to manage multiple tasks simultaneously.