Job Details

Job Title

Manages multiple aspects of the patient's customer service needs. This may include but is not limited to receiving consistent inbound and making outbound calls to address patient billing questions, accept patient payments by phone, and provide payment solutions for balances that are $100.00 or more. Processes credit card payments for patients and insurance companies and upload to the appropriate system. The company may also delegate other assignments that are not mentioned above. Assignments will fall within the scope of the current position or the individual skillset.

Position Responsibilities

• Deliver efficient and professional telephone services.
• Greet all visitors with professionalism.
• Professionally communicate with patients by phone.
• Verify pertinent identity information such as the complete name, DOB, address, and phone number.
• Suggest payment options within the boundaries established by the client and MBC Policy and Procedure.
• Establish and maintain a professional relationship with all patients.
• Accept patient credit card payments by phone.
• Process credit card payments from patients and vendors.
• Sort all incoming faxes and distribute to appropriate recipient(s).
• Process credit card payments received in fax system.
• Upload faxes into appropriate system.
• Provide back-up responsibilities for designated employee(s) when the employee is scheduled off or out.
• Establish and maintain a professional and courteous work environment and display a willingness to work with others to ensure the team's success.
• Other duties as assigned.

Benefits

Benefits for full-time employees include but are not limited to: medical/dental/vision insurance, 401K with 50% employer match up to 6% per check, paid holidays, paid time off, company-paid employee life insurance, voluntary life insurance options, short and long-term disability options, employee assistance program (including mental health services).

Essential Skills and Experience

• Strong telephone, interpersonal and customer service skills.
• Ability to identify trends and work with a team to resolve issues.
• Positive, professional, and team-oriented personality and appearance.
• Patience and attentiveness to individual needs.
• Ability to listen, read patients and select positive word choices.
• Ability to manage time even when there are complex issues presented.
• Ability to professionally handle unforeseen surprises.
• High level of detail and organizational skills.
• Strong verbal and written communication skills.
• Ability to communicate in a calm, orderly, non-threatening manner.
• Ability to work with interruptions and to manage multiple tasks.
• Stable work history: regular and sustained attendance required.
• Professional demeanor with the ability to work well with others in a fast-paced environment.
• Demonstrated strong organizational skills (record keeping, time management, follow up, etc.).
• Excellent attention to detail and sense of urgency, ability to prioritize with an emphasis on quality and accuracy of work.
• Ability to multi-task, prioritize and deal with interruptions while meeting timely deadlines.
• Ability to operate all office equipment (i.e., calculating machine, computer, word processing, database and spreadsheet programs, telephone, fax machine).
• Computer experience: Microsoft Office Applications, Internet etc.
• Therapy Billing experience.
• Experience with practice management systems utilized by MBC.