Job Details

A leading financial management firm is seeking a Workforce Management Analyst to oversee call center operations, manage forecasting and scheduling, and enhance IVR functionalities. Ideal candidates will have extensive experience in workforce management within a call center environment, strong analytical skills, and proficiency with platforms like Zoom and Genesys. This role requires strong communication abilities to deliver insights effectively and support operational readiness. Competitive salary and remote work available.

#J-18808-Ljbffr