Job Details

Tax Software Support – Independent Contractor *Location:* Remote (US-Based)
Apply today to join the *1/5/26 certification class* and lock in your spot for tax season success. Liveops is contracting seasonal Product Support Agents to provide remote support for a leading tax software program. This opportunity is ideal for independent contractors who want to deliver empathetic, tech-enabled service during peak season.
As an Independent Contractor, you will
* Be your own boss.
* Choose when and to whom you provide support services.
* Set your own schedule.
* Provide a distraction-free home office.
* Provide your own home office equipment.
* Handle customer calls, assess needs, and solve problems.
Requirements
* Experience taking inbound and outbound calls.
* Computer skills, including navigating multiple systems and documenting call notes.
* Strong communication skills and the ability to connect with diverse individuals.
* Ability to sit for long periods.
* Patience and empathy.
* Ability to provide services pursuant to your contract independently.
Preferred Qualifications
* Available to provide services on *April 14 and 15*.
* Comfortable using video chat and screen-sharing tools.
* Adaptable to changing procedures and tech challenges.
* Experience with inbound/outbound customer support; call center experience is a plus.
Hours
* Choose your own schedule by self-scheduling 30-minute blocks or commits.
* *Hours of Operation (Jan–Apr):* 7 days/week, 8:00 AM – 12:00 AM ET.
* Client seeks agents who can support a minimum of *80 commits/month (Jan–Apr)*, with *10+ commits on April 14* and *12+ commits on April 15*.
Compensation
* Submit invoices and receive payment for completed services pursuant to contract.
* Invoice *$0.34 per minute of talk time* for providing services January–April.
* Agents new to the program may be eligible for a *$200 incentive* for meeting client metrics through Tax Day.
* Additional performance-based pay may be announced during the season.
* ICs are responsible for their own taxes and expenses.
* Earn up to *$20/hour*; earnings vary and are not guaranteed.
Computer Requirements
* *CPU:* Intel i5/i7/i9 (8th Gen+) or AMD Ryzen 5/7/9 (2nd Gen+).
* *Internet:* Wired connection required (Wi-Fi and Satellite not permitted); minimum 20 Mbps download and 5 Mbps upload.
* *OS:* Windows 11 (64-bit); Macs, Chromebooks, and Tablets are not compatible.
* *Equipment:* Dual monitors required (1920×1080), USB headset required, webcam required.
* [Review the Liveops Mobile Device and Security Requirements](
Application and Certification Process
* Complete an application and pass a background check.
* Sign an Independent Contractor Agreement.
* Complete a W-9 form and set up direct deposit.
* Complete program-specific certifications.
Background Check For a limited time, it's only *$20*. Background check requires a non-refundable fee paid to the vendor. [View background requirements](
Important Notes
* Client-required certification is approximately *3 weeks* with self-paced eLearning and live classroom sessions.
* Certification sessions are normally scheduled between *10:00 AM ET and 8:00 PM ET*, but actual session times and lengths will vary.
Eligible States Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.