Job Details

Union Member Support Specialist

Join our team as a Union Member Support Specialist, where your exceptional communication skills and quick learning ability will enhance the service we provide to our valued union members. This role offers the opportunity to work closely with a network of over 5,000 union associations, educating members about their benefits and ensuring they receive the support they need.

As a member of our customer service team, you will play a crucial role in addressing questions and concerns promptly, delivering exceptional service that drives member satisfaction. Our environment fosters personal and professional growth through continuous skill development.

Key Responsibilities:

• Respond to customer inquiries with professionalism
• Provide detailed information about products and services
• Troubleshoot issues and resolve member concerns
• Document and update member records during interactions
• Maintain an extensive knowledge base of services offered

Qualifications:

• Prior experience in customer service or a related field
• Strong ability to build rapport with clients
• Excellent multitasking and prioritization skills
• Positive and professional demeanor
• Outstanding written and verbal communication skills
• Must reside in California

Employment Type: Full Time

Job Type: Union Member Support Specialist

Salary Range: $45,000 - $75,000