Job Details

Technical Support Engineer

We are seeking a technically skilled, motivated, and customer-focused Technical Support Engineer to provide world-class support and solutions to our customers. The ideal candidate will have a technical background in web technologies, APIs, and digital marketingecosystems and exceptional problem-solving abilities. This role requires an understanding of our platform's technical components, enabling you to troubleshoot complex issues, implement tailored solutions, and serve as a trusted technical advisor to our customers.

As a Technical Support Engineer, you will be a critical bridge between our software's technical architecture and the client's specific business requirements. You will work closely with customers to configure and optimize their use of Tealium products, ensuring smooth implementation and ongoing success. This includes analyzing and resolving intricate issues, guiding technical integrations, and driving strategic conversations about best practices in the digital marketing and analytics landscape.

Ultimately, our Support Engineers ensure customers adopt Tealium's solutions effectively and maximize the platform's potential to achieve their business goals.

Your day to day will include:

• Deliver exceptional customer experiences by providing timely and effective support, ensuring customer satisfaction at every interaction.
• Debug and analyze JavaScript code while creating clear and concise example code snippets to guide and assist customers.
• Communicate professionally and empathetically with customers through our ticketing system, email, and remote meetings.
• Empower customers by delivering thorough enablement sessions, helping them unlock the full value of our products and driving long-term engagement with the platform.
• Proactively troubleshoot and resolve complex technical issues, particularly those related to JavaScript tags, APIs, Data Discrepancies, and general front-end code languages, ensuring seamless implementation and performance.
• Become an expert in the suite of Tealium products, including but not limited to Tealium IQ, AudienceStream, EventStream, and DataAccess.
• Contribute to our knowledge base to support both internal and external content.

What you bring to Tealium:

• 3-5 years of experience in client-facing and technical skills
• Experience with reading, writing, and debugging JavaScript or other similar programming languages
• Proficient in web technologies, including web development principles and frameworks.
• Hands-on experience with APIs for integrating vendor platforms and expertise with tools such as Browser Developer Tools and Proxy tools for debugging and analysis.
• Strong familiarity with business intelligence (BI) tools, databases, and SQL languages
• Experience with digital marketing and web analytics platforms such as Adobe Analytics, Google Ads, Salesforce, or similar tools.
• Demonstrated ability to efficiently search, interpret, and apply technical documentation to solve problems and implement solutions.
• You have a strong understanding of, or a keen desire to learn about, mobile app development and debugging techniques.
• Exceptional written and verbal communication skills, with the ability to communicate clearly, concisely, and effectively.
• Deeply passionate about troubleshooting and resolving issues, demonstrating meticulous attention to detail.
• Familiarity with Tealium products or a solid understanding of the AdTech ecosystem is a plus

Wage transparency:

In several countries worldwide, including regions within the EMEA and APJ, employers are required or strongly encouraged to include salary ranges in job postings. While requirements vary by location, transparency is a core value at Tealium. We're committed to providing clear and consistent compensation information to all applicants, regardless of location. This full-time position offers a base salary range of AED 246,758 to AED 308,447 annually. The final offer is determined by job-related skills, experience, and qualifications. The role may also be eligible for a performance-based bonus and equity options.

Why you want to work here:

At Tealium, we don't just offer the ordinary, we provide the extraordinary:

• Tealium WOWs (Ways of Work), our award winning culture is how we think, act and connect together at Tealium
• Mosaic, our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
• Tealium Cares, to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
• Tealium Connects (remote-first working), enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
• Tealium Ownership, share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants
• Tealium Time, paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
• Healium, health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
• Tealium LIFT (Learning is Facilitated at Tealium), offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
• Health and Related Benefits Programs, offering market competitive benefits programs

Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more) to form the mosaic of Team Tealium. It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and/or any other protected characteristic. Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.