Job Details

The Customer Success Specialist is responsible for supporting and retaining customers by ensuring they receive maximum value from our products. You will work from home, partnering closely with clients via email, chat, and video calls.Key ResponsibilitiesServe as the primary point of contact for an assigned portfolio of customers.Onboard new clients and guide them through product setup and best practices.Respond to customer inquiries, troubleshoot issues, and coordinate with internal teams for resolution.Proactively monitor account health and identify opportunities for expansion or risk.Collect customer feedback and share insights to help improve product and processes.Maintain accurate records of interactions and activities in our CRM.Qualifications13 years of experience in customer success, account management, or customer support.Strong written and verbal communication skills.Comfort with remote work, using tools like email, chat, and video conferencing.Ability to manage multiple priorities and stay organized in a fast-paced environment.Problem-solver with a customer-first mindset.Work From Home DetailsFully remote position.Full-time schedule with core hours, plus some flexibility depending on customer needs.Must have a reliable internet connection and a quiet workspace.Compensation and BenefitsCompetitive salary based on experience.Performance-based bonuses.Paid time off and company-recognized holidays.Opportunities for professional development and growth within the company.
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