Job Details

GENERAL SUMMARY:

Monitors and evaluates Post Placement and Refund Timing findings to ensure compliance with Consumer Financial Protection Bureau (CFPB) regulations as it relates to Lender Placed Insurance. Documents quality scores, distributes reporting to Client and provides feedback to management. Reviews Regulatory Compliance Unit (RCU) completed report and trends errors/opportunities identified and escalates to internal Assurant departments to reduce risk of CFPB fails.

ESSENTIAL DUTIES AND ACCOUNTABILITIES:

• Track, Review, and Trend Post Placement, Refund Timing, and Excessive Disbursements
• Attend calibration sessions as required.
• Partner with RCU Teams and Teams outside of RCU to determine remediation plans.
• Support and assist with on-going quality initiatives.
• Maintain effective communication with other departments and Managers.
• Export, Track, and Trend Missed Opportunities identified by RCU on control reports.
• Distribute weekly trending internally to be used for coaching.
• Achieve excellent Time Management skills (Demonstrate)
• Proficient in giving one-on-one feedback to the team members. (Demonstrate)
• May deviate from standard procedures to perform assigned tasks.
• Serve as a resource to others in the resolution of basic problems and issues.
• Ensures cooperation and coordination with other departments in the company.
• May serve as a representative for the department.
• May assist manager in a broad range of assignments.
• Assist with larger assignments or serves as a subject matter expert for co-workers. (Facilitates and/or leads)
• May serve as a point of contact for Assurant partners.
• May assist in the training of new RCU Team Members

SPECIAL SKILLS AND ABILITIES REQUIRED:

• Minimum of 2 years' experience working for Assurant.
• Ability to handle multiple tasks simultaneously with priorities and work under pressure to meet deadlines.
• Excellent written and verbal communication skills.
• Detail and project oriented.
• Intermediate skill level in Microsoft Office (Excel and Word).
• Strong analytical skills.
• Demonstrated success when coaching team members.
• Proficiency with all QA systems and tools
• Knowledge of multiple campaigns

EDUCATION:

• High School diploma

EXPERIENCE:

• Preferred 3-4 years of related experience in the function or similar activity outside the organization.
• Preferred knowledgeable in Regulatory Compliance Unit control reports or Lender Placed Insurance, or similar positions.

OTHER JOB REQUIREMENTS:

• Applies advanced problem-solving skills.
• Learns how to adapt procedures, processes, and techniques to more complex problems and issues.
• Learns other campaigns of the business.

COMPETENCIES:

• Making timely decisions when a quick response is required.
• Collects information to better understand issues and opportunities.
• Communicates clearly in written and verbal communication.
• Maintains confidentiality.
• Adjusts approach to effectively work with others with a different perspective or work style.
• Consistently meets deadlines and requirements.
• Puts new knowledge, understanding, or skills to practical use on the job.

ENT786 - Quality Assurance Coordinator

Job Grade
07

Pay Range:
$20.96 - $34.59

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What's the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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