Job Details

divh2Gerber Collision Glass/h2pGerber Collision Glass is one of the largest collision repair companies in North America. With $3+ billion in sales, over 1000 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. Gerber Collision Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans./ph3Job Description/h3pThe CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurance companies while providing all components of administrative support for the Repair Facility Team. Key job responsibilities include:/pulliEnsure consistent execution of WOW (Wow Operating Way) plan./liliSchedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting./liliEnsure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs./liliPrepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay)./liliRecords all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type./liliConfirms car rental information and updates CCC One with rental car usage information./liliManage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One./li/ulh3Education and/or Experience Required/h3pHigh School Diploma or GED (General Education Diploma) Minimum: 1 year experience in a similar role such as administration assistant. Preferred: 1 year in an auto body or similar work environment including previous customer service experience./ph3Required Skills/Abilities/h3pAbility to function well in a fast past environment, demonstrating multitasking ability while under pressure. Strong attention to detail with a high degree of accuracy. Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service./ph3Other Requirements/h3pValid drivers license./ph3Benefits That Drive Your Success/h3pGerber offers the comprehensive benefits you expect from an industry leader, including:/pulliAnnual Paid Time Off (PTO) plans/lili2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week/lili6 paid holidays annually/liliMedical, Prescription Drug, Dental Vision Insurance effective Day 1/lili401(k) Retirement Plan with company match/liliEmployer Paid Short-Term Disability Life Insurance/liliAdditional Voluntary Life Insurance/liliContinuing Education Opportunities/liliFree Prescription or Non-Prescription Safety Glasses annually/liliAnnual Voluntary Uniform Stipend/li/ulpGerber Collision Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract./ppAbout Us Gerber Collision Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company./ppAI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually./ppCompensation Details: $15 - $20 / Hour Compensation is commensurate with skill, education and experience. Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives./p/div