Job Details
Collections Analyst
2026-02-07 NESCO Rentals Greenville,SC
Description:
The Collections Analyst plays a critical role in managing complex and high-value Accounts Receivable portfolios within a large, enterprise environment. This position is assigned strategic and at-risk customer accounts and is expected to drive successful outcomes while providing thought leadership and best-practice guidance across the organization. The role partners closely with internal teams such as Customer Service, Sales, and IT to streamline the invoice-to-cash process, improve efficiency, and enhance customer and stakeholder satisfaction.
The ideal candidate is highly analytical, comfortable working independently, and recognized as a subject-matter expert who can assess situations from multiple perspectives, recommend next steps, and lead resolution efforts.
Key Responsibilities
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Location: Greenville, SC
Work Schedule:
- Monday-Friday | 8:00 a.m. - 5:00 p.m.
- Hybrid: Monday & Friday remote / Tuesday-Thursday onsite
The Collections Analyst plays a critical role in managing complex and high-value Accounts Receivable portfolios within a large, enterprise environment. This position is assigned strategic and at-risk customer accounts and is expected to drive successful outcomes while providing thought leadership and best-practice guidance across the organization. The role partners closely with internal teams such as Customer Service, Sales, and IT to streamline the invoice-to-cash process, improve efficiency, and enhance customer and stakeholder satisfaction.
The ideal candidate is highly analytical, comfortable working independently, and recognized as a subject-matter expert who can assess situations from multiple perspectives, recommend next steps, and lead resolution efforts.
Key Responsibilities
- Monitor complex, strategic, and at-risk customer accounts and assess receivables conditions to prioritize collection efforts
- Perform detailed account analysis to identify trends, issues, and root causes; develop and execute solution plans
- Coordinate internal A/R resources to resolve issues and deliver results for customers and stakeholders
- Initiate, organize, and lead cross-functional meetings focused on issue resolution, process improvement, or training
- Negotiate within assigned authority to achieve favorable outcomes for both the organization and customers
- Manage accounts with complex requirements, including EDI transactions, international and multi-currency accounts, and outsourced collections support
- Oversee third-party partners supporting A/R functions, providing training and issue resolution as needed
- Respond to customer inquiries related to billing discrepancies and payment disputes
- Serve as a subject-matter expert for A/R systems, partnering with IT on requirements gathering, testing, documentation, and training
- Support leadership with hiring, scheduling, or directing resources as needed
- Perform basic project management activities in support of departmental initiatives
- 5+ years of experience in a large-scale Accounts Receivable or transaction-based accounting environment
- 2-4 years of commercial credit and collections experience within a large organization preferred
- Bachelor's degree in Accounting, Finance, or a business-related field preferred
- Demonstrated success in a goal-driven work environment
- Intermediate proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)
- Experience developing and maintaining procedures and policies based on contracts, corporate standards, and regulations
- Experience with international transactions, including compliance, tax/duties, and multi-currency processing (preferred)
- Experience partnering with IT on A/R system support, testing, troubleshooting, and enhancements (preferred)
- Familiarity with enterprise ERP or CRM systems such as SAP or Oracle
- Experience with e-commerce and online research tools (e.g., UPS, FedEx, Google, Bing)
- Knowledge of electronic transaction methods including EDI, ACH/CTX, and web-based procurement portals (e.g., Ariba)
- Ability to use standard office equipment, including scanner, copier, phone, and 10-key
- Strong analytical and problem-solving skills
- Ability to work independently while aligning with department and organizational objectives
- Effective communicator able to collaborate across all organizational levels
- Confident decision-maker and trusted "go-to" resource for complex A/R issues
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.