Job Details

Description

The Role

The Client Relationship Advocate plays a crucial role in managing and enhancing client relationships to ensure an exceptional client experience. This position leads dynamic teams of consultants, including brokers and claims advocates, working collaboratively across WTW to deliver outstanding support and service. Strong leadership, communication, and project management abilities are essential to effectively align resources with client needs.

A successful Client Relationship Advocate should possess:

• Exceptional negotiation skills

• Proven management capabilities, including mentoring and leading Account Coordinators

• Extensive project management experience

• Outstanding presentation skills

The Responsibilities

• Retain and manage a complex portfolio of clients, proactively ensuring client satisfaction

• Develop a comprehensive understanding of each client's industry and strategic objectives

• Provide insightful strategic planning and consulting advice, monitoring insurance and risk management needs in collaboration with WTW resources, practices, and industry specialists

• Oversee the delivery of the E365 Plan and prepare the Client Stewardship report

• Engage and integrate various WTW resources to enhance the client experience

• Design and deliver impactful client presentations, stewardship reports, service plans, and schedules

This is a hybrid position based out of Miami or Atlanta, requiring both in-office attendance and client travel.

Qualifications

The Requirements

• 10+ years of experience in commercial Property & Casualty insurance in a client-facing role

• Demonstrated experience with large and complex healthcare clients

• In-depth knowledge of coverage forms to assess program design, identify coverage gaps, and provide ongoing consultation

• Proficient in interpreting, analyzing, and presenting analytical models

• Excellent relationship management skills to leverage internal and external resources and facilitate conflict resolution

• Strong negotiation skills to craft solutions and achieve stakeholder alignment

• Superior communication skills, including ability to conduct group presentations and technical discussions

• Proven project management experience with large, complex, or multi-dimensional accounts

• Open to feedback, with critical thinking skills and adaptability

• Proficient in Microsoft Office, particularly Excel and PowerPoint, and familiar with relevant online tools

• An active Property & Casualty insurance license with ongoing education requirements

Company Benefits

WTW offers a competitive benefits package that includes:

• Health and Welfare Benefits: Medical (with prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identity Theft Protection, Wellbeing Program, and Work/Life Resources

• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes local paid leave where applicable), Short-Term and Long-Term Disability, bereavement and family leave, jury duty, military leave, and parental and adoption leave

• Retirement Benefits: Contributory Pension Plan and 401k Savings Plan

At WTW, we trust you to manage your work and determine the necessary tools, environment, and people for your success. Most of our employees enjoy a flexible working arrangement, combining remote, in-person, and office interactions depending on team and client needs. We recognize that flexibility is essential for fostering an inclusive and diverse workforce and encourage requests for various types of flexible working arrangements. Please discuss your specific needs with your recruiter.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records for employment.

EOE, including disability and veterans