Job Details

Big Lots is looking for enthusiastic individuals to join our team and help us provide essential products at unbeatable values to our community.

Role Overview:

As a Customer Service Representative at Big Lots, your primary responsibility will be to deliver outstanding customer service. You will greet customers warmly, assist them in selecting merchandise, complete transactions, and answer questions about our store and products. Additionally, your role may involve unloading merchandise, managing freight, organizing the store, and stocking shelves.

Key Responsibilities:

• Engage with customers in a friendly and approachable manner.
• Help maintain a clean and well-stocked environment for customers during their shopping experience.
• Assist in unloading merchandise from delivery trucks and organize the stockroom.
• Stock shelves and ensure merchandise is in its proper place.
• Accurately manage customer transactions using the POS system.
• Stay vigilant about customer activity to maintain a safe shopping environment.
• Perform additional duties as needed to support effective store operations.

Position Requirements:

Education: High school diploma or equivalent preferred; ability to understand and follow retail operational documents.

Experience: Retail, hospitality, restaurant, grocery, or drugstore experience preferred.

Physical Requirements: Ability to regularly lift up to 50 lbs and perform physical activities including walking, standing, twisting, and lifting, with or without reasonable accommodation.

Availability: Must be flexible to work various shifts including days, evenings, weekends, and holidays.

Skills and Competencies: Strong customer focus, problem-solving abilities, organizational skills, and effective communication.

Working Conditions:

• Retail store environment with periods of prolonged standing.
• Stockroom setting influenced by temperature changes.
• Regular physical handling of merchandise and displays.
• Exposure to dust and variable temperatures during unloading tasks.

At Big Lots, we are an Equal Opportunity Employer. All applicants have rights under federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.