Job Details

Position Summary

The Service Desk Technician provides first-level technical support to internal users, troubleshooting hardware, software, and access issues while delivering excellent customer service.

This is a full-time hybrid/remote position open to candidates located within the U.S.

Key Responsibilities

• Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
• Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
• Document incidents, requests, and resolutions accurately in the service desk system.
• Escalate complex issues to senior team members or specialized IT teams as needed.
• Support user account management, including password resets and access provisioning.

• 1-3 years of experience in an IT support or service desk role.
• Working knowledge of Windows OS, Microsoft 365, and basic networking concepts.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Experience with ticketing systems and remote support tools.
• Basic knowledge of Active Directory.
• IT certifications such as CompTIA A+.