Job Details

What This Role Is NOT

• No in-person presence required.
• No operational or technical support responsibilities.
• No decision-making authority; role is limited to administrative assistance.

Role Title: Contractor - Business Enablement Support
Location: Remote
Scope of Work
The contractor will assist the Business Enablement team in managing and streamlining intake processes, documentation, and basic analysis tasks. Responsibilities include:

• Documentation Creation
• Draft and maintain business process documentation, intake forms, and meeting notes.
• Organize and standardize templates for BRM deliverables.

• Lightweight Analysis
• Categorize requests based on predefined criteria (e.g., business domain, urgency).
• Summarize findings for BRM team review.
• Produce simple visualizations and reports (e.g, Excel, dashboards) to depict request trends and patterns.
• Identify opportunities for process improvement based on observed intake patterns

• Intake Management and Quality Control
• Monitor intake channels (e.g., email, ServiceNow) for new requests.
• Perform initial review of incoming requests for completeness and clarity
• Route requests to appropriate BRM team members or support teams.
• Track request status and follow up as needed to ensure timely resolution.
• Perform basic data entry as required

Qualifications

• Strong written and verbal communication skills.
• Detail-oriented with ability to organize and structure information clearly.
• Basic analytical skills (e.g., ability to interpret request details and categorize).
• Comfortable working independently and remotely.
• Familiarity with productivity tools (e.g., Microsoft Office Suite, SharePoint, Teams).
• Interest in business analysis or enterprise processes.

Preferred Skills:

• Familiarity with Enterprise IT Service Management tools (e.g., ServiceNow)
• Understanding of project management concepts, practices, and nomenclature
• Basic experience with data visualization tools (e.g., Power Bi)