Job Details

Arcetyp LLC is a growing small business that provides a broad range of consulting services to US Federal Government, US Military, and Commercial clients. Services include Management & IT Consulting, Program & Project Management, and Professional & Admin Services.

We accept direct hire candidates only, W2 employee hires. We do not accept 1099 independent consultants. We do not accept staffing firms. We do not accept corp-to-corp (C2C) candidates. We can't sponsor H1B.

Arcetyp LLC is looking for a
Military Counseling Triage Consultant. This position is remote.

POSITION RESPONSIBILITIES:

In support of a Military Program supporting non-medical counseling intended for situations that do not require clinical mental health treatment. Common topics include:

• Relationship and Family: Marital/couples conflicts, parenting skills, and communication.
• Military Transitions: Challenges related to deployment, reintegration, and Permanent Change of Station (PCS) moves.
• Personal Stress: Stress and anger management, grief and loss, and general adjustment difficulties.
• Life Goals: Decision-making, personal goal setting, and coping with phase-of-life changes.
• Financial Stress: Navigating money-related pressures or financial concerns.

Further responsibilities:

• Answers calls and live chats, identifies the participant's inquiry or issue, provides a warm hand-off or referral, and/or provides information to participants.
• Provides Government approved Privacy Act Statement or Advisory for participants requesting or needing non-medical counseling.
• May conduct DoD Survivor Survey with government designated participants and enters results into the DoD Survivor Survey Platform.
• Provides Outbound Contact services to ensure services delivered meet the requirements, needs, and expectations of the participants.
• Offers Interpretation and Translation services in compliance with applicable Federal and DoD regulations, directives and standards, as needed and/or requested by participants.
• Initiates escalation of contacts indicative of potentially harmful incidents and/or requiring mandated reporting.
• Possess strong customer service skills, knowledge of Contact Center operations, and knowledge and understanding of the military lifestyle.

MINIMUM QUALIFICATIONS:

• Contact Center Triage Consultants will pass criminal history, fingerprint, and credential review/verification meeting at least the requirements of DODI 1402.05, and successfully passed a DoD-initiated Tier 2 Suitability Investigation.
• Must be a US Citizen.
• Fluent English speaker.

Min. Citizenship Status Required:
U.S Citizenship.

LOCATION:
Remote

COMPENSATION: Pay and benefits information for this position will be provided to interested candidates that apply. Arcetyp offers a package of compensation and benefits to full-time salaried employees. Pay and Benefits from our client: we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

Arcetyp is an Equal Opportunity Employer and we highly value diversity of our workforce. We accept resumes from all interested parties and consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, sexual preference, personal appearance, family responsibility, the presence of a non-job-related medical condition or physical disability, matriculation, political affiliation, veteran status, or any other legally protected status.