Job Details

Diversity, Equity, and Inclusion:

At NFM Family of Lenders ("COMPANY") we are a diverse team of champions, industry pioneers and action leaders. We draw on the differences in who we are, what we've experienced, and how we navigate the mortgage industry with focused intention. We work to attract, develop, engage, advance and retain a high performing workforce through fostering an inclusive culture where everyone can join in the journey to success. EOE.

Position Summary:

The Compliance Specialist will be responsible for assisting the Vendor Management Department with performing secondary (sometimes primary) audits of annual reconciliations for cost recovery and lease compliance for NFM Lending's Corporate and Retail Branch operations, including but not limited to interpreting lease language, identifying and amicably resolving billing disputes, drafting internal standard operating procedures, preparing compliance reports and conducting internal compliance audits. By leveraging technology, s/he will contribute to assessing, identifying, and monitoring potential third party risks that may threaten our reputation, safety, security, and/or financial success, as well as collaborate with the team in communicating and collaborating with key stakeholders across the enterprise and understanding business objectives. This role is intended to achieve efficiency gains as well as savings resulting from improved cost controls, consistent contract review and monitoring, and identification of redundant services.

Essential Job Functions:

Specific tasks will include, but are not limited to, the following:

• Lease Administration
• Actively manage all aspects of lease administration for the NFM Family portfolio.
• Ability to understand Lease terms and conditions and contribute to negotiations with NFM Sales and external brokers/landlords.
• Primary review and drafting of terms/clauses/conditions to incorporate in leases.
• Work and collaborate with the branch administrators to establish and/or transfer utilities accounts and other branch services.
• Coordinates with branch on maintenance and repair issues as specified in leases.
• Responsible for obtaining and delivering the certificate of insurance(s) for all appliable parties.
• Reporting and tracking of leases, renewals, amendments, rent commencements, critical dates, and new locations in the contract management database.
• Work with Accounting department to ensure timely and appropriate payment of rents, utilities and other property-related expenses as needed and are reimbursed and/or paid as appropriate.
• Effectively communicate, work with, and build relationships with all levels of constituents including culturally and linguistically diverse staff members and external candidates and/or vendors, while operating in a fast-paced customer service driven environment.

Vendor Management

• Role in request for approval/proposal, vendor selection, contract negotiation, and ongoing vendor monitoring.
• Management of software for vendor intake and contract relationship.
• Collect due diligence/risk assessment for vendor approval and establish a risk ranking for each vendor.
• Schedule demonstration calls and follow-up correspondence with third parties as directed.
• Complete first draft/review of contracts and agreements.
• Serve as point of contact for third party risk oversight activities.
• Ensure that contract and service levels for assigned third parties are adhered to both from an operational and regulatory standpoint
• Communicate with internal customers regarding ongoing compliance of vendor network within company database.

Overall

• Complete external/internal audits in a timely manner.

• Communicates compliance and legal issues to Compliance Staff and NFM Management.
• Assists in advising Sales/Management Staff on all lease matters to ensure compliance with all applicable laws, regulations, and guidelines.
• The Compliance Specialist is expected to maintain satisfactory attendance and report to work on time every day.
• Additional tasks as assigned.

Required Qualifications:

• Expert-level knowledge of Microsoft Office software, especially Word, Excel and Outlook.
• Technology and Internet savvy, with experience managing online accounts with multiple logins and access points needed.
• Ability to read, understand and interpret legal documents, including leases, contracts, and other agreements. Prior administrative experience in an office environment is also necessary.
• Must work independently, take the initiative on projects, and have consistent follow through.
• An organized and highly motivated individual with attention to detail is critical for success.
• Next level thinking, proactive problem solver and ability to multi-task and adjust priorities as needed.
• Ability to relate well to staff members of different races, ethnicities, genders, sexual orientations, socioeconomic backgrounds, and religions.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with a job.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Additional Information:

The range provided reflects the expected compensation for this role and is considered a general guideline. Actual compensation will be decided based on factors such as geographic location, skills, education, experience assessed during the interview process, and internal pay equity. Compensation may also include incentives such as per-file bonuses and discretionary bonuses as applicable to the role.

Qualifying employees are eligible to participate in our Total Rewards program. Additional information can be found by clicking on the following link: Benefits and Total Rewards