Job Details

Who We Are

• Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution tobetter understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Position Overview - Onsite- Greenville, South Carolina

• The Harte Hanks Operations Manager is responsible for managing the day-to-day activities of an account which includes building client relationships, managing customer communication, and coordination of multiple service lines for successful program delivery, problem solving, and team leadership.
• To provide short- & long-range management of account(s) activity.
• Liaison between Harte-Hanks (all areas) and the client.
• Provide clear and concise documentation for account management activity including Quality Assurance Procedures.
• Monitor all program activities to ensure processes, procedures and client commitments are being followed and achieved.

Key Responsibilities

• Manage the daily activities of account management/ and support staff, including but not limited to Inventory Management, Distributions, Customer Service and Order Processing/Fulfillment.
• Provide directions to other account management and support staff, promoting consistent, tactical account management business practices.
• Knowledge of performance evaluation and customer service KPI's/metrics.
• Supervise, train, coach, mentor, and provide feedback to supervisors to improve performance and development.
• Facilitate problem identification and resolution.
• Ensure client commitments are consistently achieved.
• Back-up to other Account Manager's on the team.
• Assist in special projects as required.

Requirements

• 3 years' minimum experience as a Senior Ops Manager / Operations Manager (or equivalent)
• Strong organizational, time management and presentation skills.
• Ability to manage multiple time sensitive, deadline-oriented projects simultaneously.
• Ability to clearly communicate (written/verbal) with internal and external audiences.
• Excellent organizational and leadership skills with problem-solving ability.
• Proficient in MS Office and call center equipment/software programs.
• Detail-oriented, self-motivated & able to work well independently.

Preferred Training/Experience:

• 4-year degree
• Strong Technical experience, Word, Excel, PowerPoint experience required.
• 5 years' business experience in a related industry (project management, customer service, direct marketing or service bureau experience).

What We Offer

• Group Health and Wellness (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401k plan with Company Match and Roth contributions | Immediate vesting
• Pet Insurance, free legal services, employee discount programs, and more
• Equal Opportunity Employer / M / F/ H / V

This job description is intended to outline the general scope and level of work expected from employees in this role. Actual duties, responsibilities, and qualifications may vary depending on the specific assignment or team.