Job Details

It Manager Position

Robert Half is hiring! We are looking for an experienced IT Manager to oversee and enhance the technology infrastructure and support systems for a manufacturing organization. This role involves managing both technical teams and projects to ensure optimal system performance, security, and efficient service delivery. The ideal candidate will have a strong background in IT operations, team leadership, and strategic planning.

Responsibilities:

• Lead and manage a team of Service Desk Specialists to ensure timely resolution of incidents, requests, and escalations while meeting established service levels.
• Supervise Systems Engineers responsible for maintaining Windows Server environments, backup systems, disaster recovery solutions, VMware vSphere, and storage systems.
• Develop regional support coverage models, aligning staffing schedules with business needs and branch locations.
• Standardize device imaging processes, maintain golden images, and implement automation for post-imaging configurations.
• Analyze ticket trends and create solutions such as known-error databases, self-service tools, and proactive operations initiatives.
• Manage vendor relationships, evaluate technology solutions, negotiate contracts, and oversee purchase orders and invoice approvals for infrastructure-related expenses.
• Establish and enforce standards for server configurations, security hardening, monitoring, and patch management, ensuring compliance.
• Plan and execute infrastructure projects, including migrations, upgrades, and system consolidations, with detailed roadmaps and risk mitigation strategies.
• Mentor and coach entry level staff to support their growth and build a strong talent pipeline within the organization.

Requirements:

• Minimum of 7 years' experience in IT infrastructure and support, including at least 3 years managing teams such as service desk specialists or server engineers.
• Proven ability to mentor, develop, and manage entry-level staff, fostering career growth and succession planning.
• Strong expertise in computer imaging processes and standardizing endpoint deployments.
• Experience designing and implementing regional support models for distributed locations.
• Familiarity with self-service portals and knowledge base systems.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Excellent leadership and communication skills to effectively manage teams and collaborate across departments.
• Solid understanding of IT project management, including risk assessment, change management, and roadmap development.