Job Details

Enterprise Systems Analyst

The Enterprise Systems Analyst supports the implementation, maintenance, and enhancement of enterprise systems across the university. This role is ideal for individuals who are technically inclined, detail-oriented, and passionate about improving institutional processes through technology in a higher education environment. Working closely with IT staff, academic departments, and administrative offices, the analyst ensures that university-wide systems function effectively, reliably, and meet the evolving needs of stakeholders. Applicants must be currently authorized to work in the United States on a full-time basis.

Key responsibilities include:

• Assist in the configuration, testing, and deployment of new enterprise applications.
• Support and maintain existing enterprise applications (e.g., DocuSign, Starfish, Eventbrite).
• Document system processes, technical specifications, and user procedures.
• Troubleshoot user issues, escalate complex technical problems, and log resolutions.
• Provide end-user support and basic training for supported applications.
• Collaborate with third-party vendors and support integration and security configuration between Furman systems and external solutions.
• Contribute to data integrity efforts by generating reports, performing audits, and cleaning data as needed.
• Monitor application performance and report anomalies or system errors to senior staff.
• Stay current on trends, updates, and best practices relevant to assigned duties and technologies.
• Perform other duties and responsibilities as assigned.

Required qualifications include:

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field (or equivalent combination of education and experience)
• Basic understanding of enterprise systems and databases
• Strong analytical and problem-solving skills
• Ability to work independently and collaboratively in a team environment
• Excellent written and verbal communication skills, including the ability to translate technical concepts for non-technical audiences
• Eagerness to learn and adapt to new tools, technologies, and responsibilities
• Strong interpersonal skills and a customer service mindset
• Demonstrated ability to contribute to a diverse and inclusive team environment

Preferred qualifications include:

• Experience in a higher education setting (e.g., student worker, intern, or employee)
• Familiarity with ticketing systems, change management, and IT support workflows
• Exposure to data integration concepts, APIs, or system-to-system data exchange
• Understanding of data privacy and security in enterprise environments

Work conditions include:

• Full-time position, with occasional after-hours and on-call responsibilities as needed.
• Work is primarily performed in an office setting, involving prolonged periods at a desk using a computer.
• Role may involve frequent interruptions, multiple simultaneous tasks, and adherence to deadlines.

The Enterprise Systems Analyst serves as a member of the Enterprise Information Systems team, which supports services and systems of record at Furman University including Workday, internal and external websites, database systems, and other major applications. Frequently collaborates with stakeholders across the university to plan, coordinate, resolve issues, and present solutions.

Reports to: Director of Enterprise Information Systems