Job Details

divh2Customer Success Manager (100% Remote Outside of Canada)/h2pWishpond Technologies currently has the position of Customer Success Manager available, and were excited to tell you about it!/ppAs a Customer Success Manager, you will be the voice and advocate of the customer within Wishpond. You will ensure your customers are getting the most value out of their investment with Wishpond. In collaboration with the Project Management Team, you will lead all retention and expansion efforts for each client. The ideal candidate will be passionate about ensuring our customers derive value from their relationship with Wishpond, become passionate advocates for our brand, and feel comfortable engaging with clients to discuss the details of their experience as Wishpond customers./ppResponsibilities:/pulliOwn a book of business of small to medium customers and drive those customer relationships through a team-based approach throughout the entire customer lifecycle./liliResponsible for the comprehension and delivery of customers marketing goals as it relates to Wishpond services, and ensuring that the goals and success criteria are aligned to the services we provide./liliAct as a liaison to Wishponds Account Management Team on behalf of your customers./liliLead all retention efforts, including renewals, mapping of risks, cancellation requests and others for each client./liliAssist customers with any escalated issues and questions pertaining to their service agreement, the Wishpond tools and any other topics on their relationship with Wishpond./liliUnderstand our customer satisfaction measures./liliExecute on our Customer Success engagement model, inclusive of account management, success planning, retention, and cross-sell/up-sell initiatives./liliExpand revenue in existing accounts by working to identify/develop upsell opportunities and increase the average customer lifetime value./liliMonitor and improve individual performance to ensure team members are providing an optimal customer experience and achieving internal goals./liliCollaborate with our Product team to improve the user experience./liliHelp drive customer reviews and case studies./liliOther duties as assigned./li/ulpQualifications:/pulliMinimum of 3+ years experience in a Customer Success role, preferably in a SaaS organization./liliDigital Marketing knowledge, including paid Ads, landing page optimization, email marketing and social media, is considered an asset./liliExperience using Shopify is preferred./liliA degree or diploma that contributes to the organization or role is considered an asset./liliSelf-motivated with the ability to establish and maintain solid relationships through a client-first mentality./liliAs part of a diverse team, the ability to work both independently and collaboratively./liliMust be technical, analytical, results-driven and have the ability to multitask in a fast-paced environment./liliOrganized, administratively strong, and have solid writing, phone, and general communication skills./liliFluent in English (spoken and written). Knowledge of a second language is considered an asset./liliWilling to participate in ongoing education and training for the role./li/ulpBonus skills:/pulliKnowledge of basic CSS, HTML and JS/liliGoogle Tag Manager/liliExperience with other marketing automation platforms/liliKnowledge of CRM platforms/liliExperience with landing page platforms/liliExperience with email marketing platforms./li/ulpWork Environment:/pulliGiven the nature of this role, it is expected that the successful candidate will provide their own workstation, computer, headset, and have a fast and reliable internet connection. This position may be required to download and utilize company software./liliThe individual must be prepared to work standard business hours on EST or PST./liliDue to the nature of this role, we may verify backgrounds, including conducting employment reference, criminal record and credit checks./liliOnce hired, the successful candidate must provide a valid government-issued photo ID as part of their onboarding process./li/ulpGreat Reasons To Apply For This Role:/pulliFully remote position allowing you to work from your home anywhere in the world!/liliExciting and dynamic environment with a great leadership team/liliComprehensive training program and regular performance reviews to facilitate your success/liliCompetitive compensation based on experience and proven abilities/liliGreat referral programs with incentives and bonuses/liliUnbelievable product discounts when you use our products for your own business/liliA global workforce of multi-cultural and talented colleagues/liliA close-knit operation with amazing growth opportunities for your personal development/liliA high-growth SaaS technology company publicly traded on the TSX Venture Exchange/liliCorporate headquarters in beautiful Vancouver, British Columbia, Canada/li/ulpAbout Us:/pulliFounded in 2009, Wishpond is a rapidly growing technology company providing digital marketing solutions targeted at small businesses. The cloud-based platform includes landing pages, social promotions, website pop-ups, online forms, and lead activity tracking. Wishpond has a dedicated team of professional project managers, designers, copywriters, and developers who provide marketing services tailored to our individual clients./liliWishpond serves over 3,000 customers in various industries and sizes, from startups to large Fortune 500 companies. Wishpond has a rapidly growing global headcount and continues to hire dedicated and qualified employees and contractors who have what it takes to scale a successful software company./li/ulpTo learn more about Wishpond Technologies, please visit our website or any of our social media platforms:/pulliWebsite: www.wishpond.com/liliInstagram: @wishpondofficial/liliTwitter: Wishpond/liliYoutube: Thewishpond/liliLinkedIn: Wishpond/li/ulpApplication Process:/pulliIf you are interested in applying for this exciting opportunity, please provide an updated resume in English (PDF or Word formats only), quoting the position title in the subject line of your cover letter./liliWishpond Technologies is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture that does not discriminate on the basis of disability, status or any other basis protected under legislation./liliWe thank all applicants in advance for their interest in this position; however, due to the volume of applications we receive, we are unable to respond to phone, email, or agency inquiries./li/ul/div