Job Details

divh2Housekeeping Supervisor/h2pHyatt Place Greenville Downtown offers modern comfort and exceptional service in the heart of Greenville. Were looking for a detail-oriented and motivated Housekeeping Supervisor to lead our housekeeping team and ensure our guests enjoy a clean, welcoming environment./ppOverview:/ppThe Housekeeping Supervisor directly supervises and coordinates work activities of the Housekeeping staff in hotel./ppKey Duties Responsibilities:/polliResolve guest complaints, ensuring guest satisfaction./liliMonitor and maintain cleanliness, sanitation and organization of assigned work areas./liliMaintain complete knowledge at all times of: Verify room status on A.M. report; report discrepant rooms; prioritize and update status of check-out rooms./liliEnsure that assigned staff have reported to work; document any late or absent employees./liliCoordinate breaks for assigned staff. Prepare and distribute assignment sheets to assigned staff and review priorities./liliAssign designated guest room keys and beepers to assigned staff./liliMaintain accurate record of such and ensure security of keys./liliCommunicate additions or changes to the assignment sheets as they arise throughout the shift./liliInspect supply levels of floor closets./liliAssign designated personnel to rectify any deficiencies./liliCheck Room Attendants carts for proper supplies, neatness, cleanliness and mechanical problems./liliInspect rooms cleaned by assigned Room Attendants, using designated checklist./liliDirectly contact Room Attendant and relay any deficiencies to be corrected./liliUpdate room status after approving cleanliness and condition in accordance with departmental standards./liliCheck vacant rooms, verify status and update status of discrepant rooms throughout the shift./liliCheck DND rooms and verify status./liliMark dirty sheets of randomly selected assigned rooms and follow up to ensure Room Attendants have changed bed sheets./liliCounsel Room Attendants on any discrepancies./liliInspect public areas/bathrooms, fitness center, pool area, offices and service areas after being cleaned by Floor/Lobby Attendants, using designated checklists./liliDirectly contact respective personnel and relay any deficiencies to be corrected./liliComplete work orders for maintenance repairs and submit to Housekeeping Clerk./liliContact Engineering directly for urgent repairs./liliConduct training of staff as assigned./liliProvide feedback on staff performance to manager./liliReport disciplinary problems to manager and participate in the counseling of employees./liliDocument pertinent information in department log book./liliComplete all paperwork and closing duties before leaving./liliReview status of assignments and any follow-up action with manager and/or on-coming supervisor./liliCheck P.M. reports for accuracy and completeness./liliComplete night counts in accordance with departmental standards./li/olpEducation and Experience:/pulliHigh School Graduate or General Education Degree (GED)./liliSix months to one year related supervisory experience./li/ulpCrestline Hotels Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status./p/div