Job Details

divh2Project Manager, Enterprise Merchandise/h2pQuince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price./ppCustomer First. Customer satisfaction is our highest priority./ppHigh Quality. True quality is a combination of premium materials and high production standards that everyone can feel good about./ppEssential Design. We dont chase trends, and we dont sell everything. Were expert curators that find the very best and bring it to you at the lowest prices./ppAlways a Better Deal. Through innovation and real price transparency we want to offer the best deal to both our customers and our factory partners./ppEnvironmentally and Socially Conscious. Were committed to sustainable materials and sustainable production methods. That means a cleaner environment and fair wages for factory workers./ppQuince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. Youll work with a team of world-class talent from Stanford GSB, Google, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc./ph3Project Manager, Corporate Gifting/h3pAs Project Manager, Corporate Gifting, you will be responsible for supporting up to 3 Account Executives during the sales process by managing order-to-delivery for their clients. Your primary goals are to leverage your deep understanding of Quince to support your Account Executives and to deliver an excellent customer experience. Your roles and responsibilities are subject to change as we optimize our sales process. You will work directly with the US-based sales team and our Hong Kong-based project manager(s)./ppPerformance Expectations/pulliPartnership: proactively gathers deal info, finds answers, proposes solutions, and finds opportunities to decrease your operational tasks./liliAccuracy: detail-oriented and upholds client expectations throughout the entire process./liliUrgency: replies with a sense of urgency, advocates with vendors on behalf of the customer, organizes next steps at every touchpoint./liliCustomer Support: accountable for all issues, over-communicates with the customer, and manages any issues with confidence and compassion./li/ulpResponsibilities/pulliDuring the Sales process, you will be asked, among other things, to help Account Executives gather Deal information, understand inventory levels, and interact directly with vendors to plan orders./liliOnce an Account Executive has sold a new project, you will take over all communications with the client from logo approval to billing. This includes finalizing customization details, sharing progress photos and updates, and communicating delivery dates. You will serve as the liaison between our Hong-Kong based project manager and US-based client for approvals./liulliTrack project updates in our B2B operations tracker and share updates with clients./liliCommunicate with an Account Executive as needed./li/ulliAdditional Client Support:/liulliAssist clients with sample returns/liliAssist with shipping and tracking of samples and complete orders./liliTroubleshoot any missing or lost items./liliAnswer product and inventory questions as needed./liliField requests to expedite samples when possible./li/ul/ulpQualifications:/pulliMust have knowledge of Google Sheets. Preferred experience with a CRM (we use HubSpot)./liliSelf-starter who is comfortable working in a fast-paced environment with few policies and procedures./liliMust be extremely detail-oriented and operate with a sense of urgency./liliCustomer service oriented and customer obsessed./liliTakes initiative to reply to customers with urgency./li/ulpPay Range $60,000 - $70,000 USD/ppQuince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. If you require reasonable accommodation during any part of the application or interview process, please contact ...@onequince.com. We are committed to ensuring an inclusive and accessible hiring process for all candidates./ppSecurity Advisory: Beware of Frauds At Quince, were dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoomnever via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means./p/div