Job Details

Company:
Mitsubishi Performance Polymers Division

Job Description:

Customer Service Representative

Be the trusted connection between our customers and our operations

Are you someone who thrives on organization, communication, and making things happen?

We're looking for a Customer Service Representative who enjoys being at the center of the action-coordinating orders, solving problems, and ensuring customers receive outstanding service from order placement through delivery and payment.

In this role, you'll be the primary point of contact for customers, working cross-functionally with Sales, Marketing, Production Planning, and Logistics to deliver a seamless customer experience.

What You'll Do

As a Customer Service Representative, you'll manage the full order lifecycle while building strong relationships with customers and internal partners:

• Serve as the main liaison between customers, warehouses, logistics providers, and internal teams
• Manage customer orders from receipt through shipment, including order entry and revisions
• Coordinate promised ship dates and reschedule shipments or import volumes as needed
• Address customer inquiries and complaints, partnering with internal teams for resolution
• Coordinate import/export logistics, including NAFTA documentation
• Perform general administrative support tasks related to customer service and order management
• Occasionally visit customers when required
• Support additional responsibilities as assigned by the department manager

What We're Looking For

Education

• High School Diploma required
• Associate's Degree preferred

Experience & Skills

• 1-3 years of experience in customer service or customer relations
• Proven ability to work cross-functionally with teams such as Manufacturing, Sales, and Supply Chain
• Strong multitasking skills in a fast-paced environment with tight deadlines
• Excellent interpersonal and relationship-building skills
• Highly organized with strong planning and documentation abilities
• Proficient in Microsoft Outlook, Word, Excel, PowerPoint, and Teams
• Experience with SAP or SAP S/4HANA is a plus
• Comfortable working with international contacts and processing import orders
• Strong written and verbal communication skills, including explaining technical issues clearly
• Demonstrated attention to detail, integrity, and accountability
• Self-directed, motivated team player who can also work independently
• Ability to train employees at various levels on policies and compliance
• Capable of acting as a leader or individual contributor depending on the assignment

The pay rate for this position is $20/hr. Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.