Job Details

divh2Pharmacy Customer Service Associate/h2pModels and delivers a distinctive and delightful customer experience./ppRegisters sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service./ppIn accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions./ppCustomer Experience/ppEngages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience./ppModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)./ppOperations/ppProvides customers with courteous, friendly, fast, and efficient service./ppRecommends items for sale to customer and recommends trade-up and/or companion items./ppRegisters customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products./ppKeeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader./ppPerforms duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow./ppReports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct./ppStrictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities./ppHandles telephone calls that do not require personal attention of the pharmacist, including those to physicians./ppProcesses (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager./ppAssists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs./ppEnsures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)./ppConstructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed./ppAssists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs./ppHas working knowledge of store systems and store equipment./ppProvides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products./ppAssumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store)./ppAssists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance./ppComplies with all company policies and procedures; maintains respectful relationships with coworkers./ppCompletes special assignments and other tasks as assigned./ppTraining Personal Development/ppEarns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration./ppAttends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments./ppExternal Basic Qualifications/ppMust be fluent in reading, writing, and speaking English. (Except in Puerto Rico)/ppRequires willingness to work flexible schedule, including evenings and weekend hours./ppPreferred Qualifications/ppPrefer six months of experience in a retail environment./ppPrefer to have prior work experience with Walgreens./ppPrefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications./ppPrefer good computer skills./ppPrefer the knowledge of store inventory control./ppPrefer PTCB certification./ppWe will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans./ppThe actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled./p/div